Bilingual Front Desk Receptionist | $23.00 - $24.00 / hour

Express Employment Professionals; Hillsboro (OR); Sur place; USD 32 000 - 33 000; Plein temps

Résumé du poste

Express Employment Professionals in Hillsboro, OR is seeking a highly organized bilingual Front Desk Receptionist to support a fast-paced office. The role handles front desk operations, candidate intake, scheduling, and employment documentation with a focus on excellent customer service.

The ideal candidate communicates well in English and Spanish, manages a high-volume phone system, and supports the internal team with administrative tasks and projects.

Qualifications

• Bilingual English/Spanish communication skills, verbal and written.
• Typing speed 60+ words per minute with high accuracy.
• Proficiency with Microsoft Office and basic computer apps.
• Excellent verbal and written communication skills.
• Experience with busy front desks, reception, customer service, or administrative support preferred.

Responsabilités

• Operate a multi-line telephone system, handling 50+ calls daily and directing calls to the right team.
• Greet visitors, manage front desk, and maintain a welcoming, professional lobby.
• Perform initial intake of job seekers and coordinate next steps with candidates and clients.
• Schedule appointments and coordinate calendars; communicate updates to candidates and staff.
• Provide bilingual English/Spanish customer service with professionalism and discretion.

Connaissances

Bilingual English/Spanish

Typing 60+ wpm

Microsoft Office

Strong communication

Multi-line phone system

Organization

Outils

MS Office Suite

Description du poste

Bilingual Front Desk Receptionist

Pay: $23.00 - $24.00 / hour

Schedule: Monday - Friday, 8:00 AM - 4:30 PM

Hillsboro, OR

#hill1940

Position Overview:

We are seeking a highly organized, professional, and bilingual (English/Spanish) Front Desk Receptionist to support a busy, fast-paced office in Hillsboro. This position is ideal for someone who thrives in a high-volume environment, enjoys helping people, and can balance multiple priorities while maintaining accuracy and exceptional customer service.

The successful candidate will serve as the first point of contact for incoming phone calls and walk-in visitors while providing administrative support to the internal team, assisting individuals seeking employment, coordinating appointments, and supporting employment documentation, onboarding, and employee benefits processes. This role will also be responsible for completing assigned administrative projects, managing deadlines, and following through on tasks with minimal supervision. Strong communication skills, computer proficiency, sound judgment, and the ability to handle confidential information and challenging conversations professionally are essential to success in this position.

Key Responsibilities:

Front Desk & Customer Service:

• Operate a multi-line telephone system, managing 50+ calls daily while directing calls to the appropriate team members, taking accurate messages, and coordinating timely follow-up.
• Manage front desk and lobby operations in a fast-paced, high-volume environment, greeting visitors, assisting walk-ins, and maintaining a welcoming, professional atmosphere.
• Conduct initial intake with individuals seeking employment, both in person and over the phone, gathering key information to assess their needs, determine how to best assist them, and coordinate appropriate next steps.
• Schedule appointments, coordinate calendars, and communicate appointment details and updates to candidates, clients, and internal team members.
• Provide bilingual customer service in English and Spanish, addressing diverse needs and navigating challenging interactions with professionalism, discretion, and effective conflict-resolution skills.

Administrative Team Support & Special Projects:

• Provide administrative support to internal team members to help maintain efficient daily operations and meet the needs of the office.
• Complete assigned administrative projects, including data entry, document preparation, record maintenance, information organization, and other project-related tasks.
• Manage assigned projects and tasks from start to finish, following instructions, meeting established deadlines, and ensuring work is completed accurately and thoroughly.
• Track outstanding assignments, communicate project progress, and provide timely updates to the appropriate team members.
• Organize and maintain project-related documentation, ensuring information is accurate, accessible, and properly maintained.
• Adapt to changing project requirements and shifting priorities while balancing ongoing front desk responsibilities.
• Take initiative, work independently on assigned tasks, and follow through on responsibilities with minimal supervision.

Data Management & Office Administration:

• Complete data entry, maintain accurate records, and update information across multiple computer systems.
• Assist with administrative processes related to employment documentation, onboarding, and employee benefits.
• Utilize Microsoft Office Suite and other software platforms to prepare documents, maintain records, and complete daily administrative tasks.
• Handle confidential personal, employment, benefits, and tax-related information with accuracy and discretion.

Organization & Daily Operations:

• Balance incoming calls, walk-in traffic, appointment scheduling, candidate assistance, administrative projects, and other responsibilities simultaneously.
• Prioritize competing demands in a high-stress environment without sacrificing accuracy or customer service.
• Maintain an organized, efficient front desk and help ensure smooth daily office operations.
• Exercise sound judgment, remain calm under pressure, and adapt to changing priorities while assisting other team members as needed.

Qualifications & Requirements:

• Bilingual English/Spanish: Ability to communicate effectively in both languages, verbally and in writing.
• Typing speed of 60+ words per minute with a high degree of accuracy.
• Strong working knowledge of Microsoft Office Suite and general computer applications.
• Excellent verbal and written communication skills.
• Previous experience in a busy front desk, receptionist, customer service, or administrative support role preferred.
• Experience managing a multi-line phone system and high volumes of incoming calls and walk-in visitors.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks while balancing competing priorities.
• Demonstrated ability to manage assignments, meet deadlines, and complete projects accurately and independently.
• Ability to remain calm, professional, and solution-oriented when handling difficult conversations or stressful situations.
• Comfortable learning new software, applicant tracking systems, and employee benefits platforms.
• Ability to handle confidential information, including personal, employment, benefits, and tax-related documentation, with discretion.
• Dependable, adaptable, and professional, with a proactive approach to problem-solving and a commitment to providing excellent service.

Ideal Candidate:

The ideal candidate is a confident, service-oriented professional who enjoys helping people and can manage a busy front desk without becoming overwhelmed. They are comfortable communicating with individuals from diverse backgrounds, resolving concerns, navigating multiple computer systems, and shifting priorities throughout the day.

In addition to providing excellent front desk support, this individual takes ownership of assigned administrative projects, stays organized, meets deadlines, and follows through on commitments. They can work independently while maintaining open communication with the team and understand the importance of accuracy, confidentiality, and professionalism in a fast-paced office environment. Strong computer skills, attention to detail, initiative, and the ability to communicate effectively in both English and Spanish are essential to success in this role.