Bilingual Front Desk & Patient Services Specialist

The Healthcare Connection; Mount Healthy (OH); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term Disability Insurance

403(b) Retirement Plan with employer‑m

Paid Holidays

Job summary

The HealthCare Connection in Mount Healthy, OH, is seeking a Patient Services Specialist to serve as the welcoming face of the Mt. Healthy Health Center. You’ll support patients through front desk registration, verify demographics and insurance, collect payments, and handle appointment scheduling in a fast-paced environment.

We value bilingual, customer-focused individuals committed to health equity. 1–3 years of clinical/medical office experience, proficiency in MS Office, and familiarity with

Qualifications

• 1–3 years of experience in a clinical or medical office setting (front desk, registration, or scheduling roles preferred).
• Proficiency in Microsoft Office and computer systems.
• Familiarity with EHR systems; NextGen experience is a plus.

Responsibilities

• Greet and register patients upon arrival.
• Verify and update patient demographic and insurance information.
• Collect payments and co-pays for services.
• Schedule, confirm, cancel, and reschedule appointments.
• Assist patients with forms and paperwork.
• Work with the Finance department regarding patient balances.
• Support administrative and reporting tasks as needed.

Skills

Customer service

Multitasking

Communication skills

Microsoft Office

EHR systems

Tools

NextGen

Job description

The HealthCare Connection in Mount Healthy, OH, is seeking a Patient Services Specialist to serve as the welcoming face of the Mt. Healthy Health Center. You’ll support patients through front desk registration, verify demographics and insurance, collect payments, and handle appointment scheduling in a fast-paced environment.

We value bilingual, customer-focused individuals committed to health equity. 1–3 years of clinical/medical office experience, proficiency in MS Office, and familiarity with