Bilingual Front Desk & Patient Concierge

New York Psychotherapy and Counseling Center; New York (NY); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Student loan repayment

Health insurance paid by NYPCC

Paid time off and holidays

Annual rate increases

403B retirement plan with match

NYPCC Academy

Job summary

New York Psychotherapy and Counseling Center is seeking a Front Desk Receptionist to greet clients, manage check-ins on our EMR, answer calls, and support prescribers in a fast-paced mental health clinic.

Ideal candidates are bilingual in English and Spanish, have 1–2 years of reception experience in medical settings, and are proficient with Microsoft Office and MS Teams. You will uphold HIPAA, maintain confidentiality, and contribute to a welcoming client experience.

Qualifications

• Bilingual in English and Spanish.
• High School Diploma or equivalent.
• 1-2 years of reception experience in a fast-paced medical or community mental health office.
• Ability to cope with mental and emotional stress and work professionally.
• Ability to multi-task with attention to detail.
• Team player with flexibility.
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint.
• Working knowledge of MS Teams.
• Adaptable in evolving mental healthcare environment.
• Positive attitude and mission-aligned.
• Passionate about NYPCC’s mission and values.

Responsibilities

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties including scanning, faxing, and copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake-related scheduling
• Provide prescribers with in-person and virtual support.
• Assist prescribers and staff to ensure efficient scheduling
• Provide daily scheduling outreach and submit summary reporting data
• Processing of prior authorizations and obtain required medication approvals
• Facilitate Medical Records requests in compliance with HIPAA
• Electronically store, accurately record patient information into EMR
• Provide support to interdisciplinary teams
• Maintain confidentiality and PHI per HIPAA
• Assist with opening and securely closing the clinic
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Skills

Bilingual (English/Spanish)

Customer service

Multitasking

Team player

Professionalism

Attention to detail

Education

High School Diploma

Tools

Microsoft Office Suite

MS Teams

EMR system knowledge

Job description

New York Psychotherapy and Counseling Center is seeking a Front Desk Receptionist to greet clients, manage check-ins on our EMR, answer calls, and support prescribers in a fast-paced mental health clinic.

Ideal candidates are bilingual in English and Spanish, have 1–2 years of reception experience in medical settings, and are proficient with Microsoft Office and MS Teams. You will uphold HIPAA, maintain confidentiality, and contribute to a welcoming client experience.