Bilingual Office Manager (Spanish) | Mental Health Operations

New York Psychotherapy and Counseling Center (NYPCC); New York (NY); On-site; USD 80,000 - 90,000; Full time

Job summary

New York Psychotherapy and Counseling Center (NYPCC) in New York City seeks an Office Manager responsible for supervising Front Desk, Maintenance, and Security, and for ensuring smooth daily operations across clinical and administrative teams.

You will oversee scheduling, complaints, and regulatory compliance, drive quality improvement, manage vendor relations, and mentor junior staff while supporting a fast-paced behavioral health environment.

Qualifications

• High School Diploma or equivalent.
• 5+ years of experience in an Office Management position.
• Preference for experience in behavioral health or high-volume healthcare environments.
• Able to effectively and professionally communicate in Spanish.
• Strong escalation management and problem-resolution skills.
• Demonstrated experience in team management and mentoring.
• Excellent written and verbal communication and organizational skills.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Able to work in a fast-paced healthcare environment.

Responsibilities

• Oversee Front Desk Receptionists, Maintenance Team, and Security Personnel.
• Manage the reception area to ensure effective communications and professional image.
• Lead daily/weekly task assignments for Front Desk staff.
• Provide training and guidance to Front Desk staff.
• Monitor frontline workflow and ensure compliance with policies.
• Coordinate cross-team communication and reporting.
• Onboard new staff and conduct performance evaluations.
• Support operational improvements and incident management.

Skills

Spanish language proficiency

Leadership

Communication skills

Education

High School Diploma or equivalent

Job description

New York Psychotherapy and Counseling Center (NYPCC) in New York City seeks an Office Manager responsible for supervising Front Desk, Maintenance, and Security, and for ensuring smooth daily operations across clinical and administrative teams.

You will oversee scheduling, complaints, and regulatory compliance, drive quality improvement, manage vendor relations, and mentor junior staff while supporting a fast-paced behavioral health environment.