Front Desk Receptionist (Bilingual)

New York Psychotherapy and Counseling Center; New York (NY); On-site; USD 26,000 - 28,000; Part time

Benefits offered by this job

Student loan repayment

Health insurance paid by NYPCC

Paid time off and holidays

Annual rate increases

403B retirement plan with match

NYPCC Academy

Job summary

New York Psychotherapy and Counseling Center is seeking a Front Desk Receptionist to greet clients, manage check-ins on our EMR, answer calls, and support prescribers in a fast-paced mental health clinic.

Ideal candidates are bilingual in English and Spanish, have 1–2 years of reception experience in medical settings, and are proficient with Microsoft Office and MS Teams. You will uphold HIPAA, maintain confidentiality, and contribute to a welcoming client experience.

Qualifications

• Bilingual in English and Spanish.
• High School Diploma or equivalent.
• 1-2 years of reception experience in a fast-paced medical or community mental health office.
• Ability to cope with mental and emotional stress and work professionally.
• Ability to multi-task with attention to detail.
• Team player with flexibility.
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint.
• Working knowledge of MS Teams.
• Adaptable in evolving mental healthcare environment.
• Positive attitude and mission-aligned.
• Passionate about NYPCC’s mission and values.

Responsibilities

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties including scanning, faxing, and copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake-related scheduling
• Provide prescribers with in-person and virtual support.
• Assist prescribers and staff to ensure efficient scheduling
• Provide daily scheduling outreach and submit summary reporting data
• Processing of prior authorizations and obtain required medication approvals
• Facilitate Medical Records requests in compliance with HIPAA
• Electronically store, accurately record patient information into EMR
• Provide support to interdisciplinary teams
• Maintain confidentiality and PHI per HIPAA
• Assist with opening and securely closing the clinic
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Skills

Bilingual (English/Spanish)

Customer service

Multitasking

Team player

Professionalism

Attention to detail

Education

High School Diploma

Tools

Microsoft Office Suite

MS Teams

EMR system knowledge

Job description

• Screening Question Set: Front Desk Receptionist
• Compensation: USD 19 - USD 20 - hourly

Company Description

Named City and State's Top Place to Work in NY (2025) - Join a mission-driven mental health leader serving 15,000+ clients each month!

Celebrating over 50 years of excellence,New York Psychotherapy and Counseling Center (NYPCC)is a leader in community mental health, serving over 15,000 clients each month across four locations. We operate the largest mental health clinic in New York State and are committed to innovation and caring for the community through both in-person and telehealth services.

NYPCC is proud to be certified as a Platinum Bell Seal organization by Mental Health America - the highest distinction for workplacemental health. We were also named one of the Top Places to Work in New York in 2025, reflecting our commitment to supporting, valuing, and investing in our dedicated team through competitive compensation, excellent benefits, and a mission-driven culture.

Why Work at NYPCC:

• We Pay Down Your Student Loans!
• Medical, Dental, and Vision Insurance is Paid for by NYPCC 100%
• Paid Time Off and Company Paid Holidays
• Annual Rate Increases
• 403B Retirement Plan with Match!
• Professional Development through NYPCC Academy

Job Description

The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling.

• Greet and welcome clients and visitors directing them appropriately upon arrival
• Check clients in and out on electronic health record system
• Answer phones, take messages, and transfer calls as needed
• Perform general office duties inclusive but not limited to scanning, faxing, and making copies
• Schedule appointments for clients and conduct outreach as determined by management
• Assist with processing referrals and intake related scheduling appointments for clients
• Provide prescribers with both in-person and virtual support.
• Assist prescribers and other staff to ensure efficient scheduling
• Provide daily scheduling outreach and regularly submit summary reporting data
• Processing of prior authorizations and obtain the required approval for medications
• Facilitate Medical Records requests in compliance with state regulatory guidelines
• Electronically store, accurately record patient information into EMR system
• Provide support to all interdisciplinary teams, including clinical and medical staff
• Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
• Assist with opening and securely closing the clinic when required
• Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
• Perform other duties based on operational needs to provide a positive client experience

Qualifications

• Bilingual; fluent in English and Spanish
• High School Diploma or equivalent
• 1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office
• Ability to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism
• Ability to multi-task with attention to detail
• Works well in a team setting
• Able to work well in a fast-paced environment
• Proficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint
• Working knowledge of MS TEAMS video meeting platform
• Ability to perform with versatility and tact in an evolving work environment of a mental healthcare facility
• Maintains a positive attitude and is friendly, upbeat, and has a great can do personality
• Passionate about NYPCC’s mission and values

Additional Information

Salary: $19.00- $20.00 per hour

Compensation will commensurate with experience and qualifications.