Bilingual Front Desk Receptionist - Mandarin/Cantonese

Astrana Health, Inc.; California; On-site; USD 28,000 - 33,000; Full time

Job summary

Astrana Health, Inc. in City of Industry, CA is seeking a Front Desk Receptionist who is fluent in Mandarin or Cantonese to greet patients and manage the check-in process, schedule appointments, and support the care team in a fast-paced clinic.

This full-time onsite role requires polite communication, accurate data entry in the EMR, handling payments, and coordinating with providers. You will be the friendly face welcoming patients and helping keep daily operations running smoothly.

Qualifications

• Must be fluent in Mandarin and/or Cantonese.
• At least 1 year of Front Desk experience at an outpatient primary care or specialty clinic.
• High school diploma or GED required.
• Strong verbal and written communication skills with the ability to interact professionally with patients, providers, and staff.
• Experience managing a multi-line phone system, scheduling appointments, and coordinating front desk operations.
• Proficiency with electronic health record (EHR) systems and maintaining accurate patient information.
• Knowledge of HIPAA regulations and commitment to maintaining patient confidentiality.
• Strong organizational skills with excellent attention to detail.
• Ability to prioritize multiple tasks and work effectively in a fast-paced environment.
• Customer service-oriented with a professional and compassionate demeanor.

Responsibilities

• Greet patients and visitors, provide exceptional customer service, and assist with the check-in and check-out process.
• Answer and manage a multi-line phone system, directing calls appropriately and taking accurate messages for providers and staff.
• Schedule, reschedule, and confirm patient appointments while maintaining provider calendars.
• Verify patient demographics, insurance information, and eligibility, ensuring accurate documentation in the electronic medical record (EMR).
• Collect co-pays, payments, and other patient financial responsibilities in accordance with office procedures.
• Provide accurate information to patients, visitors, pharmacies, and healthcare providers via phone, email, and in person.
• Submit treatment authorization and referral requests as needed.
• Prepare, organize, and maintain patient records and documentation for scheduled visits.
• Respond to patient and physician inquiries and ensure timely follow-up.
• Maintain a clean, organized, and professional reception area.
• Support office operations by performing clerical duties, including filing, scanning, photocopying, faxing, and document management.
• Follow office policies and procedures to maintain patient confidentiality, office security, and HIPAA compliance.
• Collaborate with clinical and administrative teams to support efficient daily operations.
• Perform other duties and special projects as assigned.

Skills

Mandarin/Cantonese fluency

Education

High school diploma or GED

Tools

EHR systems

Job description

Astrana Health, Inc. in City of Industry, CA is seeking a Front Desk Receptionist who is fluent in Mandarin or Cantonese to greet patients and manage the check-in process, schedule appointments, and support the care team in a fast-paced clinic.

This full-time onsite role requires polite communication, accurate data entry in the EMR, handling payments, and coordinating with providers. You will be the friendly face welcoming patients and helping keep daily operations running smoothly.