Bilingual Front Desk & Patient Access Specialist

THE JOSSELYN CENTER NFP; Waukegan (IL); On-site; USD 24,796 - 26,174; Part time

Job summary

The Josselyn Center NFP in Illinois seeks a Part-time Client Access Specialist to warmly welcome clients, check them in, and support front‑end operations with HIPAA‑compliant handling of records.

You will assist with onboarding, answer calls, process payments, scan documents into the EMR, and help maintain a clean, welcoming reception that reflects Josselyn’s mission and values for every client and visitor.

Qualifications

• High school diploma or equivalent required; 2-4 years of relevant experience may be considered instead of education.
• Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.
• Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing.
• Experience handling confidential information with discretion and professionalism.

Responsibilities

• Greet and check in clients and visitors following procedures.
• Assist with onboarding and maintain compliant records under HIPAA.
• Process co-payments and invoice payments professionally.
• Answer calls promptly and route to appropriate staff.
• Scan and upload onboarding documents in the EMR.
• Keep waiting area clean and welcoming.

Skills

Customer service

Communication skills

HIPAA compliance knowledge

Bilingual English/Spanish

Front desk operations

EMR familiarity

Education

High School Diploma or equivalent

Tools

Microsoft Office 365

Zoom

EMR systems

Job description

The Josselyn Center NFP in Illinois seeks a Part-time Client Access Specialist to warmly welcome clients, check them in, and support front‑end operations with HIPAA‑compliant handling of records.

You will assist with onboarding, answer calls, process payments, scan documents into the EMR, and help maintain a clean, welcoming reception that reflects Josselyn’s mission and values for every client and visitor.