Bilingual Client Access Specialist

Josselyn; Waukegan (IL); On-site; USD 24,796 - 26,174; Part time

Job summary

Josselyn in Waukegan, IL seeks a part-time Client Access Specialist to greet clients, check them in, and support front-end operations with HIPAA-compliant record handling.

You will assist with billing, manage calls, and maintain EMR documentation, ensuring a welcoming, efficient experience for patients and families in a healthcare setting.

Qualifications

• High school diploma or equivalent required.
• 2-4 years of relevant experience may be considered instead of education.
• Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.
• Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing.
• Experience handling confidential information with discretion and professionalism.
• Bilingual in English and Spanish highly preferred.

Responsibilities

• Greet and check in clients and visitors per front desk procedures.
• Adhere to onboarding procedures and maintain compliant records per HIPAA.
• Assist with co-payment and invoice payments in a courteous manner.
• Answer and route telephone calls professionally and promptly.
• Scan, upload, and maintain onboarding docs in the EMR system.
• Maintain a clean, welcoming waiting area and sanitize workstations.
• Collaborate with clinical, billing, and admin teams to ensure smooth care delivery.
• Process mail accurately and complete assigned projects on time.

Skills

Communication skills

Bilingual English/Spanish

Time management

Education

High school diploma or equivalent

Tools

EMR systems

Microsoft Office 365

Zoom

Job description

# Bilingual Client Access SpecialistHot JobWaukegan Office - Waukegan, IL 60085## OverviewSalary Range$18.00 - $18.87 HourlyPosition TypePart TimeEducation LevelHigh School## Description**Job Summary**Reporting to the Access Coordinator, the Client Access Specialist is a client-facing role responsible for delivering a professional, welcoming experience for all clients and visitors. As a first point of contact, this role supports front-end operations by ensuring clients feel welcomed, respected, and supported through efficient client onboarding, secure handling of patient records and PHI, and compassionate, client-centered service consistent with Josselyn’s mission and values.**Part-Time Schedule**This is a **part-time** position on Tuesdays, Wednesdays, and Thursdays 10 AM - 6 PM**Compensation**$18 - $18.87/hr**Essential Responsibilities and Metrics*** Greet and check in clients and visitors in accordance with established front desk and client access procedures.* Adhere to established check-in and onboarding procedures to support a positive client experience while maintaining accurate and compliant records and adhering to HIPAA and organizational privacy standards* Assist clients with co-payment and invoice payments for services in a courteous and professional manner, following established billing and cash-handling procedures* Answer and route telephone calls in a prompt, professional, and accurate manner, supporting a positive client experience and meeting established performance metrics for responsiveness and accuracy* Accurately scan, upload, and maintain client onboarding documentation within the electronic medical record (EMR) system* Maintain a clean, organized, and welcoming waiting area, including sanitization of workstations* Collaborate effectively with clinical, billing, and administrative team members to ensure coordinated care, accurate information exchange, and a seamless client experience* Process incoming and outgoing mail efficiently and accurately, following established procedures* Complete assigned projects and administrative tasks within established deadlines**Qualifications*** High school diploma or equivalent required; 2-4 years of relevant experience may be considered instead of education* Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.* Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing* Experience handling confidential information with discretion and professionalism* Presents a consistently professional appearance, demeanor, and behavior that supports a welcoming, respectful patient experience that aligns with Josselyn standards.* Demonstrates proficiency with electronic medical record (EMR) systems and maintains the confidentiality of patient information in compliance with HIPAA and organizational policies* Strong written and verbal communication skills, including the ability to actively listen, provide clear explanations, and communicate professionally with clients, families, and staff* Bilingual in English and Spanish preferred* Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Teams) and Zoom* Effective time-management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and ensure timely patient support while maintaining smooth front-end operations## Qualifications* High school diploma or equivalent required; 2-4 years of relevant experience may be considered instead of education* Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.* Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing* Experience handling confidential information with discretion and professionalism* Presents a consistently professional appearance, demeanor, and behavior that supports a welcoming, respectful patient experience that aligns with Josselyn standards.* Demonstrates proficiency with electronic medical record (EMR) systems and maintains the confidentiality of patient information in compliance with HIPAA and organizational policies* Strong written and verbal communication skills, including the ability to actively listen, provide clear explanations, and communicate professionally with clients, families, and staff* Bilingual in English and Spanish highly preferred* Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Teams) and Zoom* Effective time-management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and ensure timely patient support while maintaining smooth front-end operations