Bilingual Client Access Specialist

THE JOSSELYN CENTER NFP; Grayslake (IL); On-site; USD 24,796 - 26,174; Part time

Job summary

THE JOSSELYN CENTER NFP in Grayslake, IL seeks a part-time Client Access Specialist. Reporting to the Access Coordinator, you welcome clients, support front-end operations, and ensure secure handling of patient records and PHI.

You will assist with check-in, handle co-payments, answer calls, and scan documents into the EMR. A professional appearance and excellent written and verbal communication are essential.

Qualifications

• High school diploma or equivalent; 2–4 years of related experience may substitute education.
• Experience in patient-facing, receptionist, or customer service roles preferred, especially in healthcare.
• Experience with front-desk operations: check-in, telephone management, documentation, and payment processing.
• Professionalism, HIPAA compliance, and confidentiality.

Responsibilities

• Greet and check in clients and visitors per front desk procedures.
• Maintain accurate, compliant records and protect PHI per HIPAA.
• Assist with co-pays and payments for services following billing procedures.
• Answer and route calls promptly to support client experience and metrics.
• Scan, upload, and maintain onboarding documents in the EMR.
• Keep waiting area clean and welcoming; sanitize workstations.
• Collaborate with clinical, billing, and admin teams for coordinated care.
• Process mail and complete assigned projects within deadlines.

Skills

Customer service

EMR systems

HIPAA compliance

Bilingual EN/ES

Microsoft Office 365

Communication skills

Education

High School diploma

Tools

EMR software

Job description

Job Details

Location: Grayslake, IL 60030

Position Type: Part Time

Education Level: High School

Salary Range: $18.00 - $18.87/hr

Job Summary

Reporting to the Access Coordinator, the Client Access Specialist is a client-facing role responsible for delivering a professional, welcoming experience for all clients and visitors. As a first point of contact, this role supports front-end operations by ensuring clients feel welcomed, respected, and supported through efficient client onboarding, secure handling of patient records and PHI, and compassionate, client-centered service consistent with Josselyn’s mission and values.

Essential Responsibilities and Metrics

• Greet and check in clients and visitors in accordance with established front desk and client access procedures.
• Adhere to established check-in and onboarding procedures to support a positive client experience while maintaining accurate and compliant records and adhering to HIPAA and organizational privacy standards.
• Assist clients with co-payment and invoice payments for services in a courteous and professional manner, following established billing and cash-handling procedures.
• Answer and route telephone calls in a prompt, professional, and accurate manner, supporting a positive client experience and meeting established performance metrics for responsiveness and accuracy.
• Accurately scan, upload, and maintain client onboarding documentation within the electronic medical record (EMR) system.
• Maintain a clean, organized, and welcoming waiting area, including sanitization of workstations.
• Collaborate effectively with clinical, billing, and administrative team members to ensure coordinated care, accurate information exchange, and a seamless client experience.
• Process incoming and outgoing mail efficiently and accurately, following established procedures.
• Complete assigned projects and administrative tasks within established deadlines.

Qualifications

• High school diploma or equivalent required; 2-4 years of relevant experience may be considered instead of education.
• Experience in a patient-facing, receptionist, or customer service role, ideally in a healthcare setting, preferred.
• Experience supporting front-desk operations, including check-in, telephone management, documentation, and payment processing.
• Experience handling confidential information with discretion and professionalism.
• Presents a consistently professional appearance, demeanor, and behavior that supports a welcoming, respectful patient experience that aligns with Josselyn standards.
• Demonstrates proficiency with electronic medical record (EMR) systems and maintains the confidentiality of patient information in compliance with HIPAA and organizational policies.
• Strong written and verbal communication skills, including the ability to actively listen, provide clear explanations, and communicate professionally with clients, families, and staff.
• Bilingual in English and Spanish highly preferred.
• Proficiency in Microsoft Office 365 applications (Word, Excel, Outlook, Teams) and Zoom.
• Effective time-management and organizational skills, with the ability to prioritize tasks, manage multiple responsibilities, and ensure timely patient support while maintaining smooth front-end operations.