Bilingual Member Services Specialist - Front Desk & Wellness

Crunch Fitness; Cedar Park (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Subsidized health insurance

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

The Crunch Fitness - Undefeated Tribe in Cedar Park, TX is hiring a Bilingual Member Services Representative to deliver outstanding member experiences and drive membership sales. You’ll greet members, handle front desk duties, check-ins, and promote programs like group fitness and tanning while maintaining club cleanliness.

Ideal candidates are bilingual (Spanish/English) with strong communication skills and a customer-service mindset.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Bilingual in Spanish and English preferred.
• Strong written and verbal communication skills.
• CPR/AED certification required (can be obtained within 30 days of hire).
• High school diploma or GED required.

Responsibilities

• Assist in development and fitness expertise of Crunch team members.
• Meet new client acquisition and existing client retention targets for the club.
• Administer the CrunchOne Kickoff experience to acquire personal training clients.
• Generate personal training client leads and new clients for the team.
• Counsel members using the 4 Pillars of Fitness—Nutrition, Movement, Supplementation, Professional Assistance.
• Ensure accurate administration of PT services, including dotFIT program and supplements.
• Provide excellent customer service by responding to all member inquiries within 24 hours.

Skills

Bilingual Spanish & English

Communication skills

Customer service

Education

High school diploma or GED

CPR/AED certification

Job description

The Crunch Fitness - Undefeated Tribe in Cedar Park, TX is hiring a Bilingual Member Services Representative to deliver outstanding member experiences and drive membership sales. You’ll greet members, handle front desk duties, check-ins, and promote programs like group fitness and tanning while maintaining club cleanliness.

Ideal candidates are bilingual (Spanish/English) with strong communication skills and a customer-service mindset.