Bilingual Front Desk & Member Services - Spanish/English

Boys-&-Girls-Club-of-Worceste; Worcester (MA); On-site; USD 22,000 - 28,000; Full time

Job summary

The Boys & Girls Club of Worcester is seeking a Front Desk Receptionist for 40 hours per week with a 12pm–8pm shift, Monday through Friday. The role requires bilingual Spanish/English skills to greet and assist youth, families, and visitors at the front desk.

Responsibilities include answering phones, data entry, processing membership payments, and coordinating orientations. The environment is active and youth-focused, with a strong emphasis on customer service and safety.

Qualifications

• High School Diploma or equivalent.
• One year experience as a receptionist.
• Scheduling flexibility.
• Bilingual (Spanish/English) required.

Responsibilities

• Provide exemplary customer service to all Club visitors, volunteers, staff and members.
• Maintain order of front desk area.
• Perform clerical tasks including answering phones, filing, data entry of attendance, membership forms, and pre- and post-test surveys, photocopying.
• Process membership fee payments.
• Schedule membership orientations.
• Regular exposure to loud noise, music, and other sounds associated with an active youth environment.

Education

High School Diploma or equivalent

Job description

The Boys & Girls Club of Worcester is seeking a Front Desk Receptionist for 40 hours per week with a 12pm–8pm shift, Monday through Friday. The role requires bilingual Spanish/English skills to greet and assist youth, families, and visitors at the front desk.

Responsibilities include answering phones, data entry, processing membership payments, and coordinating orientations. The environment is active and youth-focused, with a strong emphasis on customer service and safety.