Front Desk Receptionist - Per diem

Boys & Girls Club of Worcester; Worcester (MA); On-site; USD 19,000 - 34,000; Part time

Job summary

Boys & Girls Club of Worcester is seeking a Front Desk Receptionist, Per Diem, for flexible coverage across Monday through Friday, 9am–8pm possibilities. This role requires Spanish/English bilingual skills and involves front desk duties, data entry, and processing payments in a dynamic youth environment.

We emphasize customer service, clerical tasks, and scheduling orientations, with CORI/background checks required.

Qualifications

• High School Diploma or equivalent.
• One year experience as a receptionist.
• Scheduling flexibility.
• Bilingual (Spanish/English) required.

Responsibilities

• Providing exemplary customer service to all Club visitors, volunteers, staff and members.
• Maintaining order of front desk area.
• Performing clerical tasks including answering phones, filing, data entry of attendance, membership forms, and pre- and post-test surveys, photocopying.
• Processing membership fee payments.
• Scheduling membership orientations.
• Regular exposure to loud noise, music, and other sounds associated with an active youth environment.

Education

High School Diploma or equivalent

One year receptionist experience

Scheduling flexibility

Bilingual (Spanish/English) required

Tools

Data entry

Job description

Description

Front Desk Receptionist, Per Diem (as needed),

Possible hours on a Monday through Friday, ranging from 9am-8pm

Must be bilingual - Spanish/English

This per diem (as needed) position provides flexible coverage based on operational needs. Shifts may range from occasional hours or single-day assignments to extended coverage periods of one to three weeks for vacations, leaves of absence, or other staffing needs. There is no guaranteed minimum number of hours, and scheduling will vary depending on department requirements.

The Boys & Girls Club of Worcester is a nonprofit, charitable, educational organization recognized as a leading advocate for youth development, working to help youth of all backgrounds.

Responsibilities include but are not limited to:

• Providing exemplary customer service to all Club visitors, volunteers, staff and members.
• Maintaining order of front desk area.
• Performing clerical tasks including answering phones, filing, data entry of attendance, membership forms, and pre- and post-test surveys, photocopying.
• Processing membership fee payments.
• Scheduling membership orientations.
• Regular exposure to loud noise, music, and other sounds associated with an active youth environment.

Work Environment: Regular interaction with youth members, parents/guardians, visitors, donors, and staff within an active, dynamic youth club.

Come make a difference with us! Our history and our mission is this: Boys & Girls Clubs of Worcester serves over 500 kids from 5 to 18 years of age daily. We are a member of the Boys & Girls Clubs of America, but we are our own company. This makes us unique since we have support from a national brand, but we are also a local organization that focuses specifically on the needs of the Worcester area. With programs and three locations in Worcester, we are able to guide the youth of our community toward a fulfilling and meaningful future. We are committed to excellence by striving to provide an enriched environment that meets the physical, emotional, social, and intellectual needs of each kid we serve. We are a non-profit organization that strives to make a positive impact in your community. As one of the largest youth development agencies in Central Massachusetts, we can make great things happen for our kids, and for the city of Worcester. Join our movement and make a difference with us!

All applicants will be required to pass a criminal offender record information check (CORI) and a national background check.

Please note: we often make our first contact to applicants through email.

An Equal Opportunity / Aff. Employer. Females, persons of color, veterans, and persons with disabilities are strongly encouraged to apply.

Requirements

QUALIFICATIONS

• High School Diploma or equivalent
• One year experience as a receptionist
• Scheduling flexibility
• Bilingual (Spanish/English) required

SKILLS

• Excellent customer service skills
• Data entry experience
• Experience processing membership fees and other monetary transactions
• Ability to excel in a fast‑paced, kid friendly environment
• Ability to multi-task
• Ability to work independently
• Ability to remain calm during busy times