Member Services & Front Desk Associate

Boys & Girls Clubs of America; San Marcos (CA); On-site; USD 25,000 - 26,000; Part time

Job summary

Boys & Girls Club of San Marcos is seeking a Membership Clerk to manage front desk operations, member registrations, and dues collection at the branch location.You will use the MyClubHub system to track memberships, attendance, and reports, while delivering high-quality guest service and enforcing club policies.

The role requires staying organized, communicating effectively with staff and members, and providing supervision as needed. Bilingual Spanish skills are valuable.

Qualifications

• Knowledge of basic youth development or BGCA concepts.
• Ability to supervise youth safely and maintain order.
• Clear communication with members, parents, and staff.

Responsibilities

• Answer phones and direct calls; provide front desk support.
• Issue/collect forms, dues, and membership cards; maintain records.
• Enter memberships and attendance in MyClubHub; run reports.
• Manage sign-in/out using membership cards.
• Maintain front desk, office equipment, and privacy of records.
• Enforce club rules with members and guests; support safe environment.

Skills

Youth development knowledge

Youth supervision

Communication skills

Education

High School Diploma or GED

BGCA/youth org experience

Instructional Aid requirements (CBEST/college units)

Tools

MyClubHub

Job description

Boys & Girls Club of San Marcos is seeking a Membership Clerk to manage front desk operations, member registrations, and dues collection at the branch location.You will use the MyClubHub system to track memberships, attendance, and reports, while delivering high-quality guest service and enforcing club policies.

The role requires staying organized, communicating effectively with staff and members, and providing supervision as needed. Bilingual Spanish skills are valuable.