Bilingual Front Desk Coordinator – Youth Club

Boys & Girls Club of Worcester; Worcester (MA); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The Boys & Girls Clubs of Worcester is seeking a Front Desk Receptionist for 40 hours per week (12pm-8pm, Monday through Friday). The role requires bilingual Spanish/English communication and a friendly, professional demeanor to greet visitors, volunteers, and staff.

Responsibilities include handling phones, data entry of attendance and membership forms, processing payments, scheduling orientations, and maintaining a welcoming front desk.

Qualifications

• High School Diploma or equivalent.
• One year experience as a receptionist.
• Scheduling flexibility.
• Bilingual (Spanish/English) required.

Responsibilities

• Providing exemplary customer service to all Club visitors, volunteers, staff and members.
• Maintaining order of front desk area.
• Performing clerical tasks including answering phones, filing, data entry of attendance, membership forms, and pre- and post-test surveys, photocopying.
• Processing membership fee payments.
• Scheduling membership orientations.
• Regular exposure to loud noise, music, and other sounds associated with an active youth environment.

Skills

Receptionist experience

Customer service

Data entry

Monetary transactions

Bilingual Spanish/English

multitasking

Independent worker

Calm under pressure

Scheduling

Front desk duties

Education

High School Diploma or equivalent

Job description

Description

Front Desk Receptionist, 40 hours, 12pm-8pm, Monday through Friday,

Must be bilingual - Spanish/English

The Boys & Girls Club of Worcester is a nonprofit, charitable, educational organization recognized as a leading advocate for youth development, working to help youth of all backgrounds.

Responsibilities include but are not limited to:

• Providing exemplary customer service to all Club visitors, volunteers, staff and members.
• Maintaining order of front desk area.
• Performing clerical tasks including answering phones, filing, data entry of attendance, membership forms, and pre- and post-test surveys, photocopying.
• Processing membership fee payments.
• Scheduling membership orientations.
• Regular exposure to loud noise, music, and other sounds associated with an active youth environment.

Work Environment: Regular interaction with youth members, parents/guardians, visitors, donors, and staff within an active, dynamic youth club.

Come make a difference with us! Our history and our mission is this: Boys & Girls Clubs of Worcester serves over 500 kids from 5 to 18 years of age daily. We are a member of the Boys & Girls Clubs of America, but we are our own company. This makes us unique since we have support from a national brand, but we are also a local organization that focuses specifically on the needs of the Worcester area. With programs and three locations in Worcester, we are able to guide the youth of our community toward a fulfilling and meaningful future. We are committed to excellence by striving to provide an enriched environment that meets the physical, emotional, social, and intellectual needs of each kid we serve. We are a non-profit organization that strives to make a positive impact in your community. As one of the largest youth development agencies in Central Massachusetts, we can make great things happen for our kids, and for the city of Worcester. Join our movement and make a difference with us!

We recognize thirteen holidays annually and our centers are closed. Additionally, if the holiday falls on a weekend day, we will be closed the Friday or Monday closest to the holiday.

All applicants will be required to pass a criminal offender record information check (CORI) and a national background check.

Please note: we often make our first contact to applicants through email.

An Equal Opportunity / Affirmative Action Employer. Females, persons of color, veterans, and persons with disabilities are strongly encouraged to apply.

Requirements

QUALIFICATIONS

• High School Diploma or equivalent
• One year experience as a receptionist
• Scheduling flexibility
• Bilingual (Spanish/English) required

SKILLS

• Excellent customer service skills
• Data entry experience
• Experience processing membership fees and other monetary transactions
• Ability to excel in a fast-paced, kid friendly environment
• Ability to multi-task
• Ability to work independently
• Ability to remain calm during busy times