Customer Care Specialist/Receptionist - Lincoln North Miami

Warren Henry Automotive Group; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

Warren Henry Automotive Group in North Miami, FL seeks a full-time Customer Care Specialist/Receptionist to greet customers, answer inquiries, and route them to the right department. You will operate the front desk and assist the sales and F&I teams as needed.

The role requires reliability, a polished appearance, and the ability to work Saturdays and some Fridays in a fast-paced showroom environment. Bilingual English/Spanish preferred and customer-first attitude essential.

Qualifications

• Education: High School Diploma or GED required.
• Experience: 1 year of customer service in a high walk-in traffic environment.
• Computer skills: intermediate level of Microsoft Office Suite.

Responsibilities

• Answer calls on the switchboard, screen and forward messages.
• Greet visitors and direct them to appropriate destinations.
• Educate customers on product options and provide brochures.

Skills

Customer service

Professional communication

Time management

Walk-in traffic handling

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Position Overview

We are seeking to hire a full-time Customer Care Specialists/Receptionist to join our team! Our Lincoln North Miami showroom is complete and ready!

The team member must be flexible to work Saturdays, Sundays and some Fridays.

This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization.

Responsibilities

• Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages.
• Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Educates customer on current product line options and basic product specifications.
• Provide product information (brochures) for customers when requested.
• Provide and deliver the highest standards of service to our customers and provide assistance as needed.
• Works closely with salesperson.
• Supports F&I and sales team as needed.
• Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines.
• Ensure processing of invoices and POs for payment is completed timely and accurately.
• Transmit information or documents to customers, using computer, mail, or fax.
• Hear and resolve complaints from customers or the public.
• Provide information about the company, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, or other documents.
• Participates in required training assigned by management.
• Keep a current record of staff members' availability.
• Maintain lobby or reception area clean, neat and well organized.
• Maintains an organized, clean and safe work area.
• Provide coverage for other Customer Care Specialist when needed.
• Demonstrates the company’s core values.
• Complies with company’s policies and procedures.
• Other duties as assigned.

Qualifications

Education:High School Graduate or General Education Degree (GED) Required

Experience: One year of customer service oriented experience in a position with high walk-in traffic.

Computer Skills:This position requires an intermediate level of competency using Microsoft Office Suite.

Other Requirements:

• Preferred bilingual in English and Spanish.
• Incumbentmust maintain a polished, professional appearance.
• This position requires incumbent to be highly reliable and on time to work as scheduled.

WORK ENVIRONMENT

The work environment is extremely fast paced and energetic.