Bilingual Front Desk Guest Concierge

Copamarina Beach Resort & Spa; Yauco (PR); Sur place; USD 26 000 - 38 000; Plein temps

Résumé du poste

Copamarina Beach Resort & Spa is seeking a Front Desk Representative to warmly welcome guests and manage check-ins/outs, reservations, and inquiries. You will coordinate with departments, relay information on resort amenities and local attractions, and ensure a smooth, positive guest experience.

Flexibility to handle various guest needs and maintain a clean front desk area is essential. The role requires bilingual Spanish/English proficiency and the ability to stay calm under pressure while

Qualifications

• Adhere to hotel policies, procedures, standards and regulations.
• Know room rates, packages, discounts and promotions.
• Be familiar with room types, locations, services and amenities.
• Monitor room availability and provide accurate information.
• Make room assignments per guest requests and preferences.
• Answer calls promptly and professionally.
• Manage cash register accurately and reconciliations.
• Follow daily shift verification lists and reconcile discrepancies.
• Reconcile cash deposits at Front Desk daily.

Responsabilités

• Welcome guests and provide prompt, courteous service throughout the stay.
• Check guests in and out, process reservations and room assignments.
• Answer phones, respond to inquiries, and coordinate with departments.
• Provide information about resort services, amenities and local attractions.
• Maintain a clean and organized front desk area and follow policies.
• Resolve guest concerns to ensure a smooth guest experience.

Connaissances

Bilingual Spanish/English

Guest-focused

Ability to handle difficult situations

Work under pressure

Outils

Cash register

Description du poste

Copamarina Beach Resort & Spa is seeking a Front Desk Representative to warmly welcome guests and manage check-ins/outs, reservations, and inquiries. You will coordinate with departments, relay information on resort amenities and local attractions, and ensure a smooth, positive guest experience.

Flexibility to handle various guest needs and maintain a clean front desk area is essential. The role requires bilingual Spanish/English proficiency and the ability to stay calm under pressure while