Bilingual Front Desk & Family Support Assistant

Guadalupe Centers; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Guadalupe Centers in Kansas City, MO, seeks a Family Support Assistant to provide administrative and program support, serve as the front-line contact for clients and visitors, and assist with intake, referrals, and data entry into MaacLink. This role supports multiple program areas, including food pantry operations and records management.

Responsibilities include receptionist duties, client screening, routing calls, maintaining records, and assisting with meetings and events, while upholding

Qualifications

• High School Diploma or GED required.
• Bilingual in English and Spanish (oral and written) required.
• At least one (1) year of experience in a social service, administrative, reception, or office support setting required.
• Proficiency in Microsoft Office Suite, Google Workspace, and standard office equipment required.
• Strong communication, organizational, and customer service skills required.
• Ability to maintain confidentiality and work effectively with diverse populations in a respectful and professional manner.
• Ability to pass a background check and drug screening.

Responsibilities

• Client and Front Office Support
• Operate the phone system for the Family Support Building, log incoming calls, and route calls to the appropriate program areas.
• Serve as a primary point of contact for clients, visitors, staff, and departmental teams by providing information, referrals, and general assistance.
• Assist clients with AHAVA registration packets and maintain a ledger for individuals ineligible for Guadalupe Centers, Inc. services.
• Manage client sign-in sheets and help maintain a welcoming, organized, and professional front office environment.
• Schedule food pantry appointments and verify client eligibility requirements.
• Records, Program, and Administrative Support—Maintain accurate client records and required documentation.
• Provide administrative support related to client files and records, including scanning, filing, copying, faxing, emailing, and organizing documents.
• Assist with food pantry operations, including inventory and replenishment, daily temperature logs, and food delivery as needed.
• Prepare purchase orders to submit to the Accounting Department.
• Collaborate with staff across program areas to support and enhance service delivery.
• Office and Departmental Coordination—Provide administrative support to the Director of Family Support, including calendar management, office coordination, and preparation of documents.

Skills

Bilingual English/Spanish

Communication skills

Organizational skills

Customer service

Microsoft Office Suite

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Google Workspace

Microsoft Office Suite

Job description

Guadalupe Centers in Kansas City, MO, seeks a Family Support Assistant to provide administrative and program support, serve as the front-line contact for clients and visitors, and assist with intake, referrals, and data entry into MaacLink. This role supports multiple program areas, including food pantry operations and records management.

Responsibilities include receptionist duties, client screening, routing calls, maintaining records, and assisting with meetings and events, while upholding