Bilingual Front Desk & Family Support Specialist

Guadalupe Centers Inc.; Kansas City (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Guadalupe Centers Inc. invites a Family Support Assistant to join the Family Support Building team. You will greet clients, screen intake, route calls, and assist staff with documentation and referrals.

Responsibilities include maintaining MaacLink records, coordinating with Substance Use, Family Support, Mental Health, and Workforce Development, and assisting with food pantry tasks. A professional, confidential, and welcoming presence is essential.

Qualifications

• High School Diploma or GED required.
• Bilingual in English and Spanish (oral and written) required.
• At least 1 year of experience in social service, administrative, reception, or office support setting required.
• Proficiency in Microsoft Office Suite, Google Workspace, and standard office equipment required.
• Strong communication, organizational, and customer service skills required.
• Ability to maintain confidentiality and work effectively with diverse populations in a respectful and professional manner.
• Ability to pass a background check and drug screening.
• Associate’s degree in Social Services or related field preferred.
• Availability to work occasional evenings or weekends as needed.

Responsibilities

• Client and Front Office Support: serve as primary contact for clients and visitors.
• Operate the phone system, log calls, and route to appropriate program areas.
• Provide information, referrals, and general assistance to clients and staff.
• Assist with AHAVA registration packets and maintain ledger for ineligible individuals.
• Manage client sign-in sheets and maintain a welcoming front office environment.
• Schedule food pantry appointments and verify client eligibility.
• Maintain accurate client records and data entry into MaacLink.
• Provide administrative support for client files: scanning, filing, emailing, etc.
• Assist with food pantry operations, inventory, and daily logs.
• Prepare purchase orders for the Accounting Department.
• Collaborate with staff across programs to support service delivery.
• Support calendar management and office coordination for the Director of Family Support.
• Coordinate equipment, meeting setups, and on-site events.

Skills

Bilingual English/ Spanish

Customer service

Communications

Organization

Confidentiality

Education

High School Diploma or GED

Associate’s degree in Social Services or related field

Tools

Microsoft Office Suite

Google Workspace

Job description

Guadalupe Centers Inc. invites a Family Support Assistant to join the Family Support Building team. You will greet clients, screen intake, route calls, and assist staff with documentation and referrals.

Responsibilities include maintaining MaacLink records, coordinating with Substance Use, Family Support, Mental Health, and Workforce Development, and assisting with food pantry tasks. A professional, confidential, and welcoming presence is essential.