Front Desk & Family Support Specialist

Guadalupe-Centers,-Inc.-; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Job summary

Guadalupe Centers, Inc. in Kansas City, MO is seeking a Family Support Assistant to provide administrative and program support in the Family Support Building.

You will be the front-line contact for clients and visitors, perform receptionist duties, pre-screening and intake support, route calls, provide information and referrals, and assist the team with operations. The role requires bilingual English/Spanish, strong communication and organizational skills, proficiency with Microsoft Office and

Qualifications

• Bilingual in English and Spanish required (oral and written).
• Proficiency in Microsoft Office Suite and Google Workspace required.
• Experience in social services, administrative, reception, or office support setting preferred.
• Strong communication, organizational, and customer service skills.
• Ability to maintain confidentiality and work with diverse populations.

Responsibilities

• Greet clients and visitors; front office support.
• Operate and log calls; route to appropriate program areas.
• Provide information and referrals; assist with intake support.
• Assist with AHAVA registration packets and eligibility ledger.
• Manage client sign-in sheets; maintain a welcoming front office.
• Schedule food pantry appointments and verify eligibility.
• Maintain accurate client records and documentation in MaacLink.
• Provide administrative tasks: scanning, filing, copying, faxing, emailing.
• Assist food pantry operations, inventory, and daily logs.
• Prepare purchase orders for Accounting.

Skills

Bilingual English/Spanish

Microsoft Office

Communication skills

Organizational skills

Customer service

Education

High School Diploma or GED

Associate’s degree in Social Services (preferred)

Tools

Microsoft Office

Google Workspace

Phone systems

Job description

Guadalupe Centers, Inc. in Kansas City, MO is seeking a Family Support Assistant to provide administrative and program support in the Family Support Building.

You will be the front-line contact for clients and visitors, perform receptionist duties, pre-screening and intake support, route calls, provide information and referrals, and assist the team with operations. The role requires bilingual English/Spanish, strong communication and organizational skills, proficiency with Microsoft Office and