Bilingual Administrative & Outreach Specialist

Family-Services-of-the-Merrimack-Valle; Massachusetts; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Disability insurance

Professional development

Earned Time Off

13 paid holidays

Job summary

Family Services of the Merrimack Valley is seeking an Administrative Support Specialist to provide administrative and program support for the Family & Community Resource Center (FCRC). The role includes managing the reception desk, assisting families, screenings, information/referrals, and coordinating communications such as newsletters and social media content.

The position requires bilingual English/Spanish skills, a high school diploma, and 2+ years of admin experience.

Qualifications

• Bilingual fluency in English and Spanish is required for communication with clients and partners.
• Strong experience in administrative support and data entry tasks.
• Proficiency with Microsoft Office and CRM/databases.
• Experience with scheduling, marketing materials, and social media content is a plus.

Responsibilities

• Manage reception desk operations and greet clients professionally.
• Conduct informal screenings and connect clients with services.
• Provide information/referrals and support program logistics.
• Maintain program data and enter information into databases.
• Create social media content and distribute newsletters and calendars.

Skills

Bilingual EN/ES

Customer Service

Data Entry

Office Software

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Excel

SharePoint

CRM systems

Microsoft Forms

Job description

Family Services of the Merrimack Valley is seeking an Administrative Support Specialist to provide administrative and program support for the Family & Community Resource Center (FCRC). The role includes managing the reception desk, assisting families, screenings, information/referrals, and coordinating communications such as newsletters and social media content.

The position requires bilingual English/Spanish skills, a high school diploma, and 2+ years of admin experience.