Bilingual Front Desk & Family Resource Coordinator

Hively; Pleasanton (CA); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

403(b) plan

Tuition Reimbursement ($1,000/year)

Paid holidays and vacation

Learning & Development opportunities

Job summary

Hively in Pleasanton, CA seeks a Front Desk & Program Assistant to be the welcoming face of the office and main point of contact for families and partners. You will connect families with child care resources, support enrollment, and help manage the Family Resource Center.

The ideal candidate is warm, organized, and ready to coordinate donations, volunteers, and community services while assisting across teams. Bilingual in English/Spanish required; occasional evenings/weekends may be needed.

Qualifications

• Bilingual fluency in English and Spanish.
• Experience working with families, clients, customers, or community members.
• Strong customer-service skills and a warm, approachable communication style.
• Strong organizational skills and attention to detail.
• Ability to manage multiple responsibilities and adjust priorities.

Responsibilities

• Welcome families, visitors, and community partners at the Pleasanton office.
• Support families in finding programs, child care resources, and community services.
• Provide referrals and assist with enrollment processes for CalFresh and similar programs.
• Manage day-to-day operations of the Family Resource Center and Community Closet.
• Coordinate donations, maintain records, and assist volunteers.
• Provide administrative and program support across departments.
• Travel to other Hively locations as needed.

Skills

Bilingual English/Spanish

Customer service

Organizational skills

Strong communication

Team collaboration

Tools

Google Workspace

Zendesk

Notion

Job description

Hively in Pleasanton, CA seeks a Front Desk & Program Assistant to be the welcoming face of the office and main point of contact for families and partners. You will connect families with child care resources, support enrollment, and help manage the Family Resource Center.

The ideal candidate is warm, organized, and ready to coordinate donations, volunteers, and community services while assisting across teams. Bilingual in English/Spanish required; occasional evenings/weekends may be needed.