Community Resources & Front Desk Assistant

Hively; Oakland (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

14 paid holidays + 4 flex holidays

Generous PTO

Tuition Reimbursement

Life Insurance

403(b) plan

SEP-IRA plan

Learning & Development opportunities

Job summary

Hively is hiring a Program & Resources Assistant to serve as the front desk contact for families in our Oakland office. You will manage resources, coordinate referrals, and track program data to support families in Alameda County.

The role requires bilingual Spanish-English abilities, strong organizational skills, and experience in human services. The position involves local travel to other Alameda County offices and collaboration with community partners.

Qualifications

• Experience in a human services agency or equivalent educational degree.
• Bilingual in Spanish and English.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience using Microsoft Office and Google Suite.

Responsibilities

• Provide a warm welcome to Hively guests and perform receptionist duties for the Oakland Office.
• Maintain the office lobby, resources, and supplies; manage mail and organization.
• Process family need assessment forms and provide relevant resources.
• Issue enhanced referrals to Stage 1 clients and track client surveys.
• Maintain the Hively Family Resource Center in Oakland, ensuring it is stocked and organized.
• Create and maintain enrollment welcome bags and input data into databases.

Skills

Bilingual: Spanish & English

Customer service

Office software (MS Office & Google)

Communication

Organization

Problem solving

Interpersonal skills

Travel flexibility

Education

BA/BS in social services or related field

Tools

Google Drive

Notion

Job description

Hively is hiring a Program & Resources Assistant to serve as the front desk contact for families in our Oakland office. You will manage resources, coordinate referrals, and track program data to support families in Alameda County.

The role requires bilingual Spanish-English abilities, strong organizational skills, and experience in human services. The position involves local travel to other Alameda County offices and collaboration with community partners.