Bilingual Front Desk & Customer Service Receptionist

Steven Kia; Harrisonburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Paid training and development

Employee discounts

Career growth opportunities

Job summary

Steven Collision Center in Harrisonburg, VA is seeking a courteous Customer Service Representative / Receptionist to join the front office. This on-site role greets customers, handles calls, schedules appointments, and communicates repair updates to clients while supporting daily administrative tasks.

The ideal candidate is bilingual in English and Spanish, organized, and detail-oriented, with a passion for providing a smooth customer experience in a fast-paced automotive environment.

Qualifications

• Bilingual in English and Spanish required.
• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Excellent organizational skills and attention to detail.
• Comfortable answering phones and using email, text messaging, and computer systems.
• Ability to multitask and prioritize responsibilities in a busy office environment.

Responsibilities

• Greet customers and visitors with a friendly, professional attitude.
• Answer incoming phone calls, direct inquiries, and take messages.
• Assist customers with questions, appointments, and estimate scheduling.
• Communicate repair status updates by phone, text, and email.
• Coordinate with estimators and other team members to keep customers informed.
• Maintain accurate customer records and document communications.
• Perform general office and administrative duties, including filing, data entry, and scheduling.
• Help maintain an organized, professional front desk and reception area.

Skills

Bilingual English/Spanish

Customer service

Communication

Organizational skills

Team player

Tools

Email systems

Phone systems

Job description

Steven Collision Center in Harrisonburg, VA is seeking a courteous Customer Service Representative / Receptionist to join the front office. This on-site role greets customers, handles calls, schedules appointments, and communicates repair updates to clients while supporting daily administrative tasks.

The ideal candidate is bilingual in English and Spanish, organized, and detail-oriented, with a passion for providing a smooth customer experience in a fast-paced automotive environment.