Bilingual Front Desk & Customer Care Specialist

Steven Toyota; Harrisonburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid training

Employee discounts

Career growth

Job summary

Steven Collision Center in Harrisonburg, VA seeks a friendly, organized Customer Service Representative / Receptionist to greet customers, answer phones, schedule appointments, and manage repair updates. The ideal candidate is bilingual in English and Spanish and keeps the front desk professional and efficient.

The role supports daily operations and requires strong communication, organization, and teamwork. Competitive pay, benefits, and growth opportunities are offered.

Qualifications

• Bilingual in English and Spanish required.
• Strong verbal and written communication skills.
• Friendly, professional, and customer-focused demeanor.
• Excellent organizational skills and attention to detail.
• Comfortable answering phones and using email, text messaging, and computer systems.
• Ability to multitask and prioritize responsibilities in a busy office environment.
• Dependable, punctual, and able to work effectively as part of a team.
• Previous receptionist, office administration, or customer service experience preferred.
• Automotive or collision center experience is a plus.

Responsibilities

• Greet customers and visitors with a friendly, professional attitude.
• Answer incoming phone calls, direct inquiries, and take messages.
• Assist customers with questions, appointments, and estimate scheduling.
• Communicate repair status updates by phone, text, and email.
• Coordinate with estimators and other team members to keep customers informed.
• Maintain accurate customer records and document communications.
• Perform general office and administrative duties, including filing, data entry, and scheduling.
• Help maintain an organized, professional front desk and reception area.
• Address customer questions and concerns professionally, escalating issues when needed.

Skills

Bilingual English/Spanish

Verbal communication

Written communication

Customer-focused

Organizational skills

Multi-tasking

Punctuality

Team player

Experience in reception/office

Tools

Computer systems

Phone/email/text tools

Job description

Steven Collision Center in Harrisonburg, VA seeks a friendly, organized Customer Service Representative / Receptionist to greet customers, answer phones, schedule appointments, and manage repair updates. The ideal candidate is bilingual in English and Spanish and keeps the front desk professional and efficient.

The role supports daily operations and requires strong communication, organization, and teamwork. Competitive pay, benefits, and growth opportunities are offered.