Bilingual Front Desk Coordinator — Trauma-Informed Care

cedp; Denver (CO); On-site; USD 35,000 - 49,000; Part time

Benefits offered by this job

In‑person pay differential

Language differential

Technology stipend

Job summary

The Community Economic Defense Project (CEDP) in Denver is seeking a Temporary Front Desk Coordinator for in‑person client intake and office operations. This part‑time role (~28 hours/week) supports 8:30am–5:30pm weekdays and serves as the first contact for clients, visitors, and community members, delivering a welcoming, trauma‑informed experience.

Responsibilities include front desk duties, intakes with internal systems, coordinating check disbursements, and ensuring accurate referrals.

Qualifications

• 2–3 years of direct client-facing experience in relevant fields.
• Able to work in-person in Denver office Mon-Fri 8:30am–5:30pm.
• Bilingual English/Spanish preferred.
• Ability to interact respectfully with diverse backgrounds.
• Experience with trauma-informed care and de-escalation.

Responsibilities

• Serve as first point of contact for clients, visitors, and community members.
• Warmly greet clients and create a welcoming, trauma-informed environment.
• Manage the video doorbell/intercom and monitor front desk.
• Conduct and document in-person client intakes using internal systems.
• Provide wait times and assist with connecting clients to appropriate staff.
• Use Slack and email for shift handoffs and updates.
• Stay informed on CEDP services to support referrals.
• Coordinate check disbursements.
• Use trauma-informed communication to support clients and maintain safety.
• Elevate concerns to supervisors when needed.

Skills

Customer service

Trauma-informed communication

De-escalation techniques

Interpersonal skills

Tools

HubSpot

Excel

Google Suite

Slack

Job description

The Community Economic Defense Project (CEDP) in Denver is seeking a Temporary Front Desk Coordinator for in‑person client intake and office operations. This part‑time role (~28 hours/week) supports 8:30am–5:30pm weekdays and serves as the first contact for clients, visitors, and community members, delivering a welcoming, trauma‑informed experience.

Responsibilities include front desk duties, intakes with internal systems, coordinating check disbursements, and ensuring accurate referrals.