Trauma-Informed Front Desk & Safety Specialist

Coloradocoalition; Denver (CO); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending accounts

Life and AD&D insurance

Employee Assistance Program

403(b) retirement savings matching

Paid time off

Job summary

The Colorado Coalition for the Homeless seeks a Front Desk Safety Attendant to greet visitors, answer the phone, screen clients, and coordinate front desk operations.

This role focuses on de-escalation and trauma-informed safety, maintaining a secure environment while collaborating with staff and external agencies as needed.

Qualifications include a high school diploma, CPR/First Aid within 90 days, and strong customer service; health, dental, vision, and retirement benefits are provided.

Qualifications

• High School diploma or equivalent is required or preferred.
• CPR/First Aid Certification required within 90 days of employment.
• Experience in customer service preferred, especially in human services environments.
• Proven ability to maintain professionalism and confidentiality in a trauma-informed setting.

Responsibilities

• Answer the office phone and greet visitors at the front desk.
• Screen, direct, and assist clients, vendors, contractors and others who approach the desk.
• Maintain safety of clients, staff, visitors, and property; de-escalate when necessary.
• Keep the front desk area clean and organized and report incidents to management.
• Monitor building entry/exit points and control access as required.
• Provide support in crisis situations while adhering to trauma-informed principles.

Skills

Customer service

Crisis de-escalation

Team collaboration

Communication

Education

High School diploma or equivalent

CPR/First Aid Certification

Tools

Onesite

Job description

The Colorado Coalition for the Homeless seeks a Front Desk Safety Attendant to greet visitors, answer the phone, screen clients, and coordinate front desk operations.

This role focuses on de-escalation and trauma-informed safety, maintaining a secure environment while collaborating with staff and external agencies as needed.

Qualifications include a high school diploma, CPR/First Aid within 90 days, and strong customer service; health, dental, vision, and retirement benefits are provided.