Bilingual Front Desk Concierge – Aesthetic Med Spa

Annie Aesthetic; Los Angeles (CA); On-site; USD 51,577,000 - 65,904,000; Full time

Benefits offered by this job

Benefits

Job summary

Deluxe Med Spa in Los Angeles, CA is seeking a personable Front Desk Assistant to ensure a seamless client experience and drive growth through service recommendations and product promotions.

The role requires strong customer service, organization, and an interest in medical aesthetics, with Mandarin fluency. Opportunity to advance into a Sales Consultant role based on performance, in a fast-paced, supportive team.

Qualifications

• Experience in a customer-facing role is preferred.
• Knowledge of medical aesthetics and skincare is highly desired.
• Exceptional customer service and communication skills are essential.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable, punctual, proactive with strong problem-solving skills.
• Proficiency with scheduling software, email, and mobile devices.
• Fluency in Mandarin is required.

Responsibilities

• Greet and welcome clients in a professional and friendly manner.
• Handle check-ins/outs, schedule follow-ups, and manage payments accurately.
• Respond to inquiries about treatments and products.
• Escalate major issues to management as needed.
• Maintain accurate patient records and complete paperwork.
• Answer calls, respond to emails, and manage patient flow efficiently.
• Assist with data entry and other admin tasks.
• Perform opening and closing duties for the MedSpa, and keep lounge areas welcoming.

Skills

Customer-facing

Medical aesthetics knowledge

Exceptional customer service

Multitasking

Punctual

Tech-savvy

Mandarin fluency

Tools

SalonIris

Zenoti

Job description

Deluxe Med Spa in Los Angeles, CA is seeking a personable Front Desk Assistant to ensure a seamless client experience and drive growth through service recommendations and product promotions.

The role requires strong customer service, organization, and an interest in medical aesthetics, with Mandarin fluency. Opportunity to advance into a Sales Consultant role based on performance, in a fast-paced, supportive team.