Phone Sales Associate – Deluxe Med Spa

Annie Aesthetic; Diamond Bar (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401(k)

Paid time off

Job summary

Deluxe Med Spa is seeking a Phone Sales Associate to manage inbound and outbound calls, convert leads into booked appointments, and ensure no inquiry goes unanswered. You'll work primarily at our Brea location and support phone operations across multiple sites, requiring organization and persuasive communication in a fast-paced, multi-location environment.

The role offers a growth path into our Aesthetic Sales Consultant position for top performers, with higher earning potential and expanded

Qualifications

• Excellent English communication, written and spoken.
• Mandarin Chinese proficiency, written and spoken preferred.
• 1+ year of phone sales, customer service, or reception experience; med spa/healthcare background preferred.
• Strong organizational skills and ability to manage high call and follow-up volume.
• On-site in Brea or Diamond Bar minimum 4 days/week; Monday–Friday availability.

Responsibilities

• Answer and manage inbound calls promptly and professionally.
• Follow up on missed calls, web inquiries, and leads without delay.
• Convert prospective clients into booked appointments through consultative phone sales.
• Coordinate scheduling across Deluxe locations using practice management software.
• Maintain accurate documentation of client interactions, follow-ups, and lead status.
• Collaborate with clinic managers and front desk teams for smooth handoffs.
• Track and report on lead volume, conversion rates, and call activity.
• Support outbound outreach for promotions, re-engagement campaigns, and appointment reminders.

Skills

English fluency

Mandarin Chinese

Phone sales

Organization skills

Multi-location teamwork

Tools

Zenoti

Job description

About the Role

Deluxe Med Spa is looking for a Phone Sales Associate to manage inbound and outbound calls, convert leads into booked appointments, and make sure no inquiry goes unanswered. You'll be based primarily at our Brea location while supporting phone operations across multiple Deluxe sites - a good fit for someone who's organized, persuasive on the phone, and comfortable working in a fast-paced, multi-location environment.

This role also offers a path to advance into our Aesthetic Sales Consultant position for candidates who build a strong track record.

Responsibilities

• Answer and manage inbound calls promptly and professionally
• Follow up on missed calls, web inquiries, and leads without delay
• Convert prospective clients into booked appointments through consultative phone sales
• Coordinate scheduling across Deluxe locations using practice management software
• Maintain accurate documentation of client interactions, follow-ups, and lead status
• Collaborate with clinic managers and front desk teams to ensure a smooth client handoff
• Track and report on lead volume, conversion rates, and call activity
• Support outbound outreach for promotions, re-engagement campaigns, and appointment reminders

Requirements

• Excellent English communication skills, written and spoken — required
• Mandarin Chinese proficiency, written and spoken — strongly preferred
• 1+ year of phone sales, customer service, or reception experience; med spa, aesthetics, or healthcare background preferred
• Confident phone presence with strong sales instincts
• Strong organizational skills and ability to manage high call and follow-up volume
• Comfortable working across multiple locations and teams
• Proficiency with scheduling or CRM software (Zenoti experience a plus)
• On-site in Brea or Diamond Bar minimum 4 days/week
• Available Monday - Friday

Growth Opportunity

Strong performers in this role have the opportunity to advance into our Aesthetic Sales Consultant position, which comes with higher earning potential and expanded client-facing responsibilities.

Compensation

• $20-22/hr + Commission

Benefits

• 401(k)
• Health insurance
• Paid time off