Bilingual Front Desk & Client Services Specialist

Foundation Communities; Austin (TX); Presencial; USD 28.000 - 39.000; Tempo integral

Resumo da vaga

Foundation Communities in Austin, TX is seeking a CSS Client Support Specialist to serve as the primary contact for clients accessing Prosper Programs. The role supports front desk operations, assists with appointments and walk-ins, and coordinates program needs across Prosper Centers in a fast-paced, client-facing environment.

候 This position requires bilingual English and Spanish communication due to a large Spanish-speaking client population, with a typical schedule Monday–Friday 9:00

Qualificações

• Excellent customer service skills.
• Strong organizational skills and attention to detail.
• Proactive and forward thinking with the ability to anticipate problems.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Autonomous yet collaborative in a team setting.
• Strong problem-solving and de-escalation skills.
• Proficiency with basic technology (Microsoft Office, scheduling systems).
• Comfortable working on-site and moving between multiple locations as needed.
• Commitment to diversity, equity, and inclusion.
• Experience in high-volume, client-facing environments.
• Bilingual English and Spanish.

Responsabilidades

• Support front desk operations at Prosper Centers to ensure a welcoming and efficient client experience.
• Maintain referral logs, voicemails, and incoming calls.
• Identify opportunities to improve client flow and reduce wait times.
• Coordinate operational needs across programs with Prosper Operations staff.
• Ensure programs have space, supplies, equipment, and logistics support.
• Assist with vendor communications and maintenance requests.
• Collaborate with cross-functional teams to align processes across Prosper programs.
• Performs other duties as assigned.

Conhecimentos

Customer service

Organization

Problem solving

De-escalation

Bilingual English/Spanish

MS Office

Scheduling systems

Acuity

Tables Ready

Ferramentas

Acuity

Tables Ready

Descrição da vaga

Foundation Communities in Austin, TX is seeking a CSS Client Support Specialist to serve as the primary contact for clients accessing Prosper Programs. The role supports front desk operations, assists with appointments and walk-ins, and coordinates program needs across Prosper Centers in a fast-paced, client-facing environment.

候 This position requires bilingual English and Spanish communication due to a large Spanish-speaking client population, with a typical schedule Monday–Friday 9:00