Bilingual Front Desk & Client Services Coordinator

HARLEM FAMILY SERVICES INC; New York (NY); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

HARLEM FAMILY SERVICES INC in New York is hiring a Front Desk Coordinator to greet clients, manage calls, schedule appointments, and support staff in delivering top‑notch service. The role emphasizes a warm, professional demeanor and accurate data entry at a busy front desk.

The ideal candidate has 2–3 years in front desk or customer service, strong communication skills, and proficiency with Microsoft Office. Fluency in Spanish is a plus, supporting NYC community outreach.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2-3 years of experience in a front desk or customer service role.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and basic office equipment.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Must demonstrate a compassionate and professional demeanor.
• Fluency in Spanish is a plus.

Responsibilities

• Greet and assist clients and visitors with a warm, professional demeanor.
• Manage incoming calls and direct them to the appropriate staff members.
• Schedule appointments and maintain the front desk calendar efficiently.
• Handle client inquiries and provide information about services offered.
• Maintain a clean and organized front desk area.
• Process client intake forms and ensure accurate data entry.
• Assist in administrative tasks as needed, including filing and document management.
• Collaborate with team members to enhance client experience and service delivery.

Skills

Front desk

Customer service

Multitasking

Time management

Interpersonal skills

Detail-oriented

Compassionate demeanor

Spanish (bilingual)

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

HARLEM FAMILY SERVICES INC in New York is hiring a Front Desk Coordinator to greet clients, manage calls, schedule appointments, and support staff in delivering top‑notch service. The role emphasizes a warm, professional demeanor and accurate data entry at a busy front desk.

The ideal candidate has 2–3 years in front desk or customer service, strong communication skills, and proficiency with Microsoft Office. Fluency in Spanish is a plus, supporting NYC community outreach.