Front Desk Coordinator

HARLEM FAMILY SERVICES INC; New York (NY); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

HARLEM FAMILY SERVICES INC in New York is hiring a Front Desk Coordinator to greet clients, manage calls, schedule appointments, and support staff in delivering top‑notch service. The role emphasizes a warm, professional demeanor and accurate data entry at a busy front desk.

The ideal candidate has 2–3 years in front desk or customer service, strong communication skills, and proficiency with Microsoft Office. Fluency in Spanish is a plus, supporting NYC community outreach.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2-3 years of experience in a front desk or customer service role.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and basic office equipment.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Must demonstrate a compassionate and professional demeanor.
• Fluency in Spanish is a plus.

Responsibilities

• Greet and assist clients and visitors with a warm, professional demeanor.
• Manage incoming calls and direct them to the appropriate staff members.
• Schedule appointments and maintain the front desk calendar efficiently.
• Handle client inquiries and provide information about services offered.
• Maintain a clean and organized front desk area.
• Process client intake forms and ensure accurate data entry.
• Assist in administrative tasks as needed, including filing and document management.
• Collaborate with team members to enhance client experience and service delivery.

Skills

Front desk

Customer service

Multitasking

Time management

Interpersonal skills

Detail-oriented

Compassionate demeanor

Spanish (bilingual)

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Role:

Join HARLEM FAMILY SERVICES INC as a Front Desk Coordinator and be the welcoming face of our organization! This role is essential in providing exceptional service to our clients and supporting our dedicated team in making a positive impact in the community.

Responsibilities:

• Greet and assist clients and visitors with a warm, professional demeanor.
• Manage incoming calls and direct them to the appropriate staff members.
• Schedule appointments and maintain the front desk calendar efficiently.
• Handle client inquiries and provide information about services offered.
• Maintain a clean and organized front desk area.
• Process client intake forms and ensure accurate data entry.
• Assist in administrative tasks as needed, including filing and document management.
• Collaborate with team members to enhance client experience and service delivery.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• 2-3 years of experience in a front desk or customer service role.
• Strong communication and interpersonal skills.
• Proficient in Microsoft Office Suite and basic office equipment.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Detail-oriented with excellent organizational skills.
• Must demonstrate a compassionate and professional demeanor.
• Fluency in Spanish is a plus.

About Us:

HARLEM FAMILY SERVICES INC has been serving the NYC community for over 20 years, providing essential support and resources to families in need. Our clients love us for our compassionate approach, and our employees appreciate our commitment to professional growth and a positive work environment.