Bilingual Clinic Front Desk Floater

legacycommunityhealth; Houston (TX); On-site; USD 20,664,000 - 24,797,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

FSA

403(b) Retirement Plan with Company %2

Disability Insurance

Zero Copay for Legacy Visits

Zero Copay Prescriptions

Travel Insurance

Pet Insurance

Subsidized Gym Membership

Job summary

Legacy Community Health is seeking a Bilingual Front Desk - Float for the East Region to greet patients, manage appointments, and support staff across multiple clinic locations. The role offers Monday–Friday, 8 AM–5 PM hours and a chance to impact patient experiences with a welcoming, efficient approach.

You will enter patient data, answer calls, assist volunteers, and help maintain a smooth front desk operation across Legacy clinics.

Qualifications

• High school diploma or equivalent.
• Pleasant, professional, and articulate phone voice.
• Ability to multi-task and handle many incoming calls or patients at once.
• Efficient and accurate data-entry skills.
• Computer literacy and multi-line phone or switchboard experience.
• Basic math, alphabetical or numerical filing knowledge may be required.
• Bilingual in English/Spanish required.

Responsibilities

• Answer incoming calls with enthusiasm and direct them appropriately.
• Welcome clients and ensure they are promptly attended to by the appropriate staff.
• Accurately enter patient information into our systems.
• Support the volunteer coordinator in managing volunteers effectively.
• Adhere to appointment and scheduling procedures as outlined by management.
• Manage client payments following established cash handling procedures.
• Efficiently perform opening and closing duties.
• Maintain a tidy, welcoming, and organized clinic lobby.
• Process lab results following the directions of the Practice Manager.
• Engage actively in the Performance Improvement Program to enhance service quality.
• Show respect and consideration to all patients, families, visitors, and staff.
• Collaborate effectively with team members to achieve departmental goals.
• Operate equipment and perform procedures safely and correctly.
• Report any safety concerns immediately and participate in safety training.

Skills

Bilingual English/Spanish

Phone/Call center skills

Data entry skills

Multi-tasking

Computer literacy

Education

High school diploma or equivalent

Tools

Multi-line phone system

MS Office

Job description

Legacy Community Health is seeking a Bilingual Front Desk - Float for the East Region to greet patients, manage appointments, and support staff across multiple clinic locations. The role offers Monday–Friday, 8 AM–5 PM hours and a chance to impact patient experiences with a welcoming, efficient approach.

You will enter patient data, answer calls, assist volunteers, and help maintain a smooth front desk operation across Legacy clinics.