Bilingual Front Desk Associate (Vietnamese) – Radiology

Families-Together-of-Orange-County-1; Westminster (CA); Sur place; USD 32 000 - 36 000; Plein temps

Résumé du poste

Families-Together-of-Orange-County-1 in Westminster, CA is seeking a Front Desk Support (Bilingual Vietnamese) to provide warm, professional reception for patients, answer calls, schedule imaging, assist with insurance verification, and handle patient check-ins. This on-site role requires fluency in Vietnamese, strong computer skills, Saturday availability, and prior medical office experience.

You will maintain EMR/PACS data, collect payments, and support HIPAA-compliant operations while

Qualifications

• Fluently bilingual in Vietnamese – Required.
• Must have a high energy/enthusiastic personality.
• Must be computer literate.
• Must be willing to work on Saturdays.
• 1 year of Medical/healthcare office receptionist experience and medical terminology.

Responsabilités

• Answer incoming calls and provide excellent customer service in accordance with FTOC customer service standards.
• Schedule imaging exams and procedures across all radiology modalities based on physician orders.
• Verify insurance eligibility, benefits, and authorization requirements prior to scheduling and/or patient arrival.
• Confirm and update patient demographics, ensuring accurate patient identification and documentation.
• Inform patients of financial obligations such as co-pays, deductibles, and outstanding balances; collect payments at check-in and issue receipts.
• Prepare all required paperwork for diagnostic exams, including imaging orders, lab results, insurance documentation, and authorizations.
• Maintain and update patient information in the EMR/PACS, including scanning, uploading, and accurately documenting exam-related details.
• Ensure strict adherence to HIPAA regulations by protecting patient confidentiality and securing all workstations and medical records.
• Facilitate the distribution of imaging reports and records to referring providers in accordance with HIPAA guidelines.
• Assist with the processing of medical records requests, including subpoenas.
• Maintain a clean, organized, and professional workstation and contribute to a safe and compliant work environment.
• Participate in departmental quality improvement initiatives and follow all established policies and procedures.
• Perform standard front office functions, including check-in/check-out processes and completion of Start-of-Day and End-of-Day payment procedures with assigned team members.
• Rotate through different radiology suites and weekend schedules as assigned by management.
• Maintain required certifications and training in accordance with departmental and organizational standards.
• Perform other administrative or operational duties as assigned.

Connaissances

Bilingual Vietnamese

Computer literacy

Customer service

Description du poste

Families-Together-of-Orange-County-1 in Westminster, CA is seeking a Front Desk Support (Bilingual Vietnamese) to provide warm, professional reception for patients, answer calls, schedule imaging, assist with insurance verification, and handle patient check-ins. This on-site role requires fluency in Vietnamese, strong computer skills, Saturday availability, and prior medical office experience.

You will maintain EMR/PACS data, collect payments, and support HIPAA-compliant operations while