Bilingual Front Desk Support (Spanish) - Radiology Clinic

Families Together of Orange County; Westminster (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Families Together of Orange County is seeking a Front Desk Support (Bilingual Spanish) in Westminster, CA. The role handles patient check-in, scheduling, insurance verification, and front-office duties in a radiology clinic.

The position requires fluent Spanish, computer literacy, and healthcare office experience; Saturdays availability is required. Salary ranges from $23 to $26 per hour and the team operates on-site with standard clinic hours.

Qualifications

• Fluently bilingual in Spanish – Required
• Must have a high energy/enthusiastic personality
• Must be computer literate
• Must be willing to work on Saturdays
• 1 year of Medical/healthcare office receptionist experience and medical terminology

Responsibilities

• Answer incoming calls and provide excellent customer service in accordance with FTOC customer service standards
• Schedule imaging exams and procedures across all radiology modalities based on physician orders
• Verify insurance eligibility, benefits, and authorization requirements prior to scheduling and/or patient arrival
• Confirm and update patient demographics, ensuring accurate patient identification and documentation
• Inform patients of financial obligations such as co-pays, deductibles, and outstanding balances; collect payments at check-in and issue receipts
• Prepare all required paperwork for diagnostic exams, including imaging orders, lab results, insurance documentation, and authorizations
• Maintain and update patient information in the EMR/PACS, including scanning, uploading, and accurately documenting exam-related details
• Ensure strict adherence to HIPAA regulations by protecting patient confidentiality and securing all workstations and medical records
• Facilitate the distribution of imaging reports and records to referring providers in accordance with HIPAA guidelines
• Assist with the processing of medical records requests, including subpoenas
• Maintain a clean, organized, and professional workstation and contribute to a safe and compliant work environment
• Participate in departmental quality improvement initiatives and follow all established policies and procedures
• Perform standard front office functions, including check-in/check-out processes and completion of Start-of-Day and End-of-Day payment procedures with assigned team members
• Rotate through different radiology suites and weekend schedules as assigned by management
• Maintain required certifications and training in accordance with departmental and organizational standards
• Perform other administrative or operational duties as assigned

Skills

Bilingual Spanish

Computer literacy

Medical terminology

Job description

Families Together of Orange County is seeking a Front Desk Support (Bilingual Spanish) in Westminster, CA. The role handles patient check-in, scheduling, insurance verification, and front-office duties in a radiology clinic.

The position requires fluent Spanish, computer literacy, and healthcare office experience; Saturdays availability is required. Salary ranges from $23 to $26 per hour and the team operates on-site with standard clinic hours.