Bilingual Front Desk Associate - Social Services

Virginia-Department-of-Social-Service; Verona (VA); On-site; USD 19,000 - 30,000; Full time

Job summary

Shenandoah Valley Social Services is seeking a front desk receptionist to provide excellent customer service, answer a multi-line phone system, greet visitors, and route inquiries to the appropriate staff. The role requires handling demanding situations with professionalism and accuracy in a busy front office.

Responsibilities include distributing applications, assisting with program information, data entry, and basic office tasks.

Qualifications

• Minimum a high school diploma supplemented with related clerical or administrative experience.
• Bilingual Spanish speaking, working knowledge of social services programs.
• Experience in professional customer service and interaction with the public.

Responsibilities

• Answer routine questions concerning programs and services offered by the Department.
• Distribute program applications and ensure timely service to customers.
• Operate a multi-line telephone system, greet visitors, and route to appropriate staff.

Skills

Customer service

Telephone handling

Multitasking

Education

High school diploma

Tools

Data entry systems

Job description

Shenandoah Valley Social Services is seeking a front desk receptionist to provide excellent customer service, answer a multi-line phone system, greet visitors, and route inquiries to the appropriate staff. The role requires handling demanding situations with professionalism and accuracy in a busy front office.

Responsibilities include distributing applications, assisting with program information, data entry, and basic office tasks.