Bilingual Front Desk Associate - Patient Care

Medlinkga; Lawrenceville (GA); On-site; USD 34,000 - 44,000; Full time

Job summary

MedLink GA in Lawrenceville, GA is seeking a Front Office Assistant to be the first point of contact for patients. Responsibilities include greeting patients, handling check-in/check-out, scheduling, and insurance verification, while ensuring HIPAA compliance and confidentiality.

Candidate should be bilingual (English/Spanish) and possess strong communication and organizational skills in a fast-paced medical setting.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical front office or customer service role preferred.
• Familiarity with electronic medical records (eClinicalWorks experience is a plus).
• Strong communication, organizational, and multitasking skills.
• Ability to work well under pressure in a fast-paced environment.
• Bilingual (English/Spanish) is required.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage check-in and check-out processes.
• Schedule and confirm patient appointments.
• Verify insurance coverage and update patient records.
• Collect co-pays and outstanding balances.
• Answer multi-line phone system and route calls appropriately.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Support clinic operations by collaborating with providers and clinical staff.

Job description

MedLink GA in Lawrenceville, GA is seeking a Front Office Assistant to be the first point of contact for patients. Responsibilities include greeting patients, handling check-in/check-out, scheduling, and insurance verification, while ensuring HIPAA compliance and confidentiality.

Candidate should be bilingual (English/Spanish) and possess strong communication and organizational skills in a fast-paced medical setting.