Bilingual Front Office Assistant

Medlinkga; Lawrenceville (GA); On-site; USD 34,000 - 44,000; Full time

Job summary

MedLink GA in Lawrenceville, GA is seeking a Front Office Assistant to be the first point of contact for patients. Responsibilities include greeting patients, handling check-in/check-out, scheduling, and insurance verification, while ensuring HIPAA compliance and confidentiality.

Candidate should be bilingual (English/Spanish) and possess strong communication and organizational skills in a fast-paced medical setting.

Qualifications

• High school diploma or equivalent required.
• Previous experience in a medical front office or customer service role preferred.
• Familiarity with electronic medical records (eClinicalWorks experience is a plus).
• Strong communication, organizational, and multitasking skills.
• Ability to work well under pressure in a fast-paced environment.
• Bilingual (English/Spanish) is required.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage check-in and check-out processes.
• Schedule and confirm patient appointments.
• Verify insurance coverage and update patient records.
• Collect co-pays and outstanding balances.
• Answer multi-line phone system and route calls appropriately.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Support clinic operations by collaborating with providers and clinical staff.

Job description

Front Office Assistant

Location: MedLink Lawrenceville

Job Type: Full-Time

About Us: MedLink Georgia is a community-based nonprofit organization providing high-quality, affordable primary care to patients across Northeast Georgia. At our location, we serve a diverse population with a focus on accessible, compassionate family medicine.

Position Overview: MedLink is seeking a reliable and customer-service-oriented Front Office Assistant to join our team. This role is the first point of contact for patients and plays a vital role in creating a welcoming, efficient, and organized front desk experience.

Key Responsibilities:

• Greet patients warmly and professionally upon arrival
• Manage check-in and check-out processes
• Schedule and confirm patient appointments
• Verify insurance coverage and update patient records
• Collect co-pays and outstanding balances
• Answer multi-line phone system and route calls appropriately
• Maintain patient confidentiality and adhere to HIPAA regulations
• Support clinic operations by collaborating with providers and clinical staff

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical front office or customer service role preferred
• Familiarity with electronic medical records (eClinicalWorks experience is a plus)
• Strong communication, organizational, and multitasking skills
• Ability to work well under pressure in a fast-paced environment
• Bilingual (English/Spanish) is required

Why Join MedLink GA?

Competitive salary & benefits package

Supportive and team-oriented work environment

Opportunities for career growth

Meaningful work serving the local community

Join us at MedLink GA and make a difference in patient care!

Competitive salary & benefits package

Supportive and team-oriented work environment

Opportunities for career growth

Meaningful work serving the local community

• Join us at MedLink GA and make a difference in patient care!