Bilingual Front Office Assistant

MedLink Georgia; Lawrenceville (GA); On-site; USD 22,000 - 25,000; Full time

Job summary

MedLink Georgia in Lawrenceville is seeking a Front Office Assistant who greets patients, manages check-in/out, and schedules appointments, ensuring a welcoming, organized front desk experience.

The role requires bilingual English/Spanish, strong communication, and the ability to handle insurance verification, co-pays, and HIPAA compliance while supporting clinical staff.

Qualifications

• High school diploma or equivalent required.
• Experience in medical front office or customer service preferred.
• Familiarity with electronic medical records (eClinicalWorks a plus).
• Strong communication and multitasking in a fast-paced environment.
• Bilingual English/Spanish required.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage check-in and check-out processes.
• Schedule and confirm patient appointments.
• Verify insurance coverage and update patient records.
• Collect co-pays and outstanding balances.
• Answer multi-line phone system and route calls.
• Maintain patient confidentiality and HIPAA compliance.
• Collaborate with providers and clinical staff to support operations.

Skills

Communication skills

Organization

Multitasking

Under pressure

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

eClinicalWorks

Job description

Job Type: Full-Time

About Us: MedLink Georgia is a community-based nonprofit organization providing high-quality, affordable primary care to patients across Northeast Georgia. At our location, we serve a diverse population with a focus on accessible, compassionate family medicine.

Position Overview: MedLink is seeking a reliable and customer-service-oriented Front Office Assistant to join our team. This role is the first point of contact for patients and plays a vital role in creating a welcoming, efficient, and organized front desk experience.

• Greet patients warmly and professionally upon arrival
• Manage check-in and check-out processes
• Schedule and confirm patient appointments
• Verify insurance coverage and update patient records
• Collect co-pays and outstanding balances
• Answer multi-line phone system and route calls appropriately
• Maintain patient confidentiality and adhere to HIPAA regulations
• Support clinic operations by collaborating with providers and clinical staff

Front Office Assistant

Location: MedLink Lawrenceville

Job Type: Full-Time

About Us: MedLink Georgia is a community-based nonprofit organization providing high-quality, affordable primary care to patients across Northeast Georgia. At our location, we serve a diverse population with a focus on accessible, compassionate family medicine.

Position Overview: MedLink is seeking a reliable and customer-service-oriented Front Office Assistant to join our team. This role is the first point of contact for patients and plays a vital role in creating a welcoming, efficient, and organized front desk experience.

Key Responsibilities

• Greet patients warmly and professionally upon arrival
• Manage check-in and check-out processes
• Schedule and confirm patient appointments
• Verify insurance coverage and update patient records
• Collect co-pays and outstanding balances
• Answer multi-line phone system and route calls appropriately
• Maintain patient confidentiality and adhere to HIPAA regulations
• Support clinic operations by collaborating with providers and clinical staff

Qualifications

• High school diploma or equivalent required
• Previous experience in a medical front office or customer service role preferred
• Familiarity with electronic medical records (eClinicalWorks experience is a plus)
• Strong communication, organizational, and multitasking skills
• Ability to work well under pressure in a fast-paced environment
• Bilingual (English/Spanish) is required

Why Join MedLink GA?

Competitive salary & benefits package

Supportive and team-oriented work environment

Opportunities for career growth

Meaningful work serving the local community

Join us at MedLink GA and make a difference in patient care!

Competitive salary & benefits package

Supportive and team-oriented work environment

Opportunities for career growth

Meaningful work serving the local community

• Join us at MedLink GA and make a difference in patient care!

Salary: $16.50 - $17.50 per hour