Bilingual Front Desk Associate - Part Time

National Vision, Inc.; Bolingbrook (IL); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

401k with company match

Employee eyewear discount

College scholarship program

Parental leave

Job summary

National Vision, Inc. is seeking a Part-Time Front Desk Receptionist who is fluent in English and Spanish for our Bolingbrook, IL location. You will welcome customers, answer calls, schedule appointments, and help manage patient records to keep the store running smoothly.

In this fast-paced optical retail setting, you will handle multiple phone lines and coordinate with insurance information. A high school diploma is required; 0-2 years of experience is preferred.

Qualifications

• Fluent in reading and speaking both English and Spanish.
• 0-2 years related experience or training preferred.
• Experience handling multiple phone lines preferred.
• Strong organizational skills required.

Responsibilities

• Ensures high quality customer service while following all safety protocols.
• Ensures a smooth flow of customers through the store.
• Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
• Processes and understands managed care plans while obtaining document information from the insurance company as needed.
• Provides customers basic and accurate information.
• Schedules and confirms appointments, follow-up visits and classes.
• Files all patient records daily and pulls patient files for the next day's appointments.
• Checks order status and notifies customers when orders are in or of any delays.
• Keeps reception area tidy and presentable with all necessary materials.
• Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
• Participates in regularly scheduled mandatory communication meetings.

Skills

Bilingual English/Spanish

Receptionist experience

Phone line management

Organizational skills

Education

High School Diploma or equivalent

Job description

National Vision, Inc. is seeking a Part-Time Front Desk Receptionist who is fluent in English and Spanish for our Bolingbrook, IL location. You will welcome customers, answer calls, schedule appointments, and help manage patient records to keep the store running smoothly.

In this fast-paced optical retail setting, you will handle multiple phone lines and coordinate with insurance information. A high school diploma is required; 0-2 years of experience is preferred.