Bilingual Front Desk Associate — First‑Class Pediatric Care

PM Pediatric Care; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with efficient, HIPAA-compliant service in Washington, DC. The role emphasizes exceptional customer service, multi-tasking, strong communication, and teamwork, with daily responsibilities including patient check-in, answering questions, and coordinating with site leadership.

Competitive hourly pay and a welcoming healthcare setting align with our mission to deliver a

Qualifications

• Team player that can function independently in a fast-paced environment.
• Excellent customer service and telephone skills.
• Strong verbal and written communication abilities.
• Professional and friendly demeanor with a positive attitude.
• Quality focused and detail oriented in daily tasks.
• Outstanding time management, organizational, and critical thinking skills.
• Ability to work flexible schedules and travel to another site if needed.
• Prior experience in a healthcare environment preferred.
• Ability to relate to children and families navigating PM systems.
• Basic math skills for handling receipts and cash handling.

Responsibilities

• Greets families professionally both in person and on the phone.
• Answers patient/family questions and seeks clarification when needed.
• Accesses empathy and active listening in difficult interpersonal situations.
• Supports patient care quality initiatives as directed.
• Coordinates escalations and urgent issues for timely resolutions.
• Collaborates with site leadership to manage complex patient issues.
• Maintains HIPAA compliance and privacy of patient accounts.
• Registers patients and maintains accurate demographics and insurance data.
• Manages incoming documents and mail with proper storage.
• Performs opening and closing duties including stocking and sanitizing.
• Executes other duties as assigned.

Skills

Customer service

Telephone skills

Team player

Communication skills

Time management

Organizational skills

Critical thinking

Professional demeanor

Hospitality experience

Healthcare knowledge

Education

High school diploma or GED

Tools

Microsoft Office

Job description

PM Pediatric Care is seeking a Front Desk Associate to greet families, manage registrations, and support the medical team with efficient, HIPAA-compliant service in Washington, DC. The role emphasizes exceptional customer service, multi-tasking, strong communication, and teamwork, with daily responsibilities including patient check-in, answering questions, and coordinating with site leadership.

Competitive hourly pay and a welcoming healthcare setting align with our mission to deliver a