Bilingual Front Desk and Patient Care Concierge

PM Pediatrics Management Group, LLC; Washington (District of Columbia); On-site; USD 23,000 - 39,000; Full time

Job summary

PM Pediatric Care in Washington, DC area is seeking a Front Desk Associate to welcome families and manage registration for the medical team. The role requires organization, multitasking, and a professional, friendly demeanor to create a first-class experience.

You will greet families, answer questions, maintain patient records with HIPAA compliance, handle paperwork, and support front desk duties and administrative tasks across the clinic.

Qualifications

• Greet families professionally in person and on the phone.
• Provide accurate information and seek guidance when needed.
• Maintain HIPAA compliance and protect patient privacy.
• Proficient with Microsoft Office and clinic systems.
• Ability to multi-task in a fast-paced healthcare setting.

Responsibilities

• Greet families in person and by phone.
• Answer patient/family questions and seek clarification.
• Maintain HIPAA compliance and privacy of patient accounts.
• Register patients and update demographics/insurance information.
• Coordinate openings, closings, and administrative tasks.
• Support patient flow and escalation of urgent issues.

Skills

Team player

MS Office

Flexible schedules

Customer service

Telephone skills

Communication skills

Professional demeanor

Detail oriented

Time management

Situational awareness

Healthcare experience

Medical insurance knowledge

Adaptability

Navigate multiple systems

Front Desk / Hospitality experience

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

PM Pediatric Care in Washington, DC area is seeking a Front Desk Associate to welcome families and manage registration for the medical team. The role requires organization, multitasking, and a professional, friendly demeanor to create a first-class experience.

You will greet families, answer questions, maintain patient records with HIPAA compliance, handle paperwork, and support front desk duties and administrative tasks across the clinic.