Bilingual Medical Front Desk Operator

Family-Health-Care-Centers-of-Greater-Los-Angeles,-Inc; Vinvale (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

Sick leave

Retirement plan

Job summary

Family Health Care Centers of Greater Los Angeles, Inc. is hiring a Phone Operator to manage multi-line calls, triage, and appointment scheduling within the reception area. The role supports patient access and integrates with medical staff to provide responsive service.

Ideal candidates have medical office experience, CPR certification, bilingual English/Spanish, and excellent communication skills; FHCCGLA offers robust benefits and a mission-driven environment serving underserved communities.

Qualifications

• Experience in a medical office setting preferred.
• CPR certification must be current.
• FQHC experience highly preferred.
• Excellent analytical skills.
• Motivation to take initiative and ensure tasks are completed thoroughly and accurately.
• Excellent writing and verbal communication skills.
• Knowledge of administrative principles and procedures.
• Computer knowledge including NextGen EHR / PMS, Word and Excel.

Responsibilities

• Answer multi-line telephones and greet callers professionally.
• Triaged calls and directed to appropriate departments.
• Schedule and reschedule appointments; update patient demographics.
• Provide accurate information about FHCCGLA services and HIPAA compliance.
• Maintain patient confidentiality and ensure clean, organized front desk area.
• Collaborate with reception staff and other departments to improve patient flow.
• Document and relay messages; follow up on pending items.
• Assist in maintaining front office policies and procedures.

Skills

Medical office experience

CPR Certification

FQHC experience

Analytical skills

Initiative

Writing and verbal communication

Administrative procedures

NextGen EHR / PMS

MS Word / Excel

Bilingual English/Spanish

Driver's license / automobile

Flexible schedule

Prioritizing workload

Deadline-oriented

Adaptability

Ability to work with diverse cultures

Team collaboration

Organization

Education

High School Diploma or GED

Tools

NextGen EHR

Microsoft Word

Excel

Job description

Family Health Care Centers of Greater Los Angeles, Inc. is hiring a Phone Operator to manage multi-line calls, triage, and appointment scheduling within the reception area. The role supports patient access and integrates with medical staff to provide responsive service.

Ideal candidates have medical office experience, CPR certification, bilingual English/Spanish, and excellent communication skills; FHCCGLA offers robust benefits and a mission-driven environment serving underserved communities.