Bilingual Front Desk & Administrative Support Specialist

Commonwealth of Massachusetts; Pittsfield (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Vacation and sick leave

Job summary

Berkshire District Attorney’s Office is seeking a full-time Receptionist/Administrative Support to greet visitors, answer calls, manage calendars, and perform clerical tasks in a professional, confidential manner. The receptionist will support the administration of the office, handle mail, packages, and data entry, and ensure security procedures are followed.

Salary is $47,000 annually, with bi-weekly payroll and benefits.

Qualifications

• Demonstrate proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, as well as the office’s current case management system.
• Possess excellent verbal and written communication skills, with the ability to communicate effectively with individuals at all levels.
• Demonstrate strong organizational, time-management, and multitasking skills while managing multiple priorities and deadlines.
• Exercise discretion and maintain strict confidentiality when handling sensitive information and case-related records.
• Maintain a professional appearance, positive attitude, and courteous demeanor in all interactions.
• Complete all mandatory education and training requirements established by the State Ethics Commission.
• Become familiar with and comply with all applicable Office Personnel Policies, particularly those concerning confidentiality, sexual harassment, a drug-free workplace, and the appropriate use of information technology resources.
• Participate in training and professional development activities relevant to Office functions and responsibilities.
• Interact respectfully and professionally with members of the public, judicial and law enforcement personnel, and Office staff.
• Complete assigned work in a timely, accurate, thorough, and efficient manner.

Responsibilities

• Create a welcoming and positive first impression by maintaining a clean, organized, and professional reception area.
• Answer, screen, and route incoming calls; take accurate messages and respond to general inquiries in a courteous and professional manner.
• Greet and assist visitors, direct them to the appropriate individual or department, and ensure established security and visitor procedures are followed.
• Maintain and coordinate the meeting calendar for visitors, appointments, and scheduled meetings.
• Process incoming and outgoing mail, including FedEx and UPS packages, and receive and distribute incoming faxes.
• Perform a variety of general clerical and administrative duties, including data entry, case file management, victim/witness correspondence, scanning, photocopying, printing, mailing, and filing.

Skills

Microsoft Office

Communication skills

Time management

Confidentiality

Data entry

Tools

Case management system

Job description

Berkshire District Attorney’s Office is seeking a full-time Receptionist/Administrative Support to greet visitors, answer calls, manage calendars, and perform clerical tasks in a professional, confidential manner. The receptionist will support the administration of the office, handle mail, packages, and data entry, and ensure security procedures are followed.

Salary is $47,000 annually, with bi-weekly payroll and benefits.