Receptionist/Administrative Support

Commonwealth of Massachusetts; Pittsfield (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Vacation and sick leave

Job summary

Berkshire District Attorney’s Office is seeking a full-time Receptionist/Administrative Support to greet visitors, answer calls, manage calendars, and perform clerical tasks in a professional, confidential manner. The receptionist will support the administration of the office, handle mail, packages, and data entry, and ensure security procedures are followed.

Salary is $47,000 annually, with bi-weekly payroll and benefits.

Qualifications

• Demonstrate proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, as well as the office’s current case management system.
• Possess excellent verbal and written communication skills, with the ability to communicate effectively with individuals at all levels.
• Demonstrate strong organizational, time-management, and multitasking skills while managing multiple priorities and deadlines.
• Exercise discretion and maintain strict confidentiality when handling sensitive information and case-related records.
• Maintain a professional appearance, positive attitude, and courteous demeanor in all interactions.
• Complete all mandatory education and training requirements established by the State Ethics Commission.
• Become familiar with and comply with all applicable Office Personnel Policies, particularly those concerning confidentiality, sexual harassment, a drug-free workplace, and the appropriate use of information technology resources.
• Participate in training and professional development activities relevant to Office functions and responsibilities.
• Interact respectfully and professionally with members of the public, judicial and law enforcement personnel, and Office staff.
• Complete assigned work in a timely, accurate, thorough, and efficient manner.

Responsibilities

• Create a welcoming and positive first impression by maintaining a clean, organized, and professional reception area.
• Answer, screen, and route incoming calls; take accurate messages and respond to general inquiries in a courteous and professional manner.
• Greet and assist visitors, direct them to the appropriate individual or department, and ensure established security and visitor procedures are followed.
• Maintain and coordinate the meeting calendar for visitors, appointments, and scheduled meetings.
• Process incoming and outgoing mail, including FedEx and UPS packages, and receive and distribute incoming faxes.
• Perform a variety of general clerical and administrative duties, including data entry, case file management, victim/witness correspondence, scanning, photocopying, printing, mailing, and filing.

Skills

Microsoft Office

Communication skills

Time management

Confidentiality

Data entry

Tools

Case management system

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Receptionist/Administrative Support (260006W9)

Job Description

Description

The Berkshire District Attorney’s Office seeks to fill a full-time receptionist/administrative support position to join our team.Bilingual candidates encouraged to apply.

Responsibilities

• Create a welcoming and positive first impression by maintaining a clean, organized, and professional reception area.
• Answer, screen, and route incoming calls; take accurate messages and respond to general inquiries in a courteous and professional manner.
• Greet and assist visitors, direct them to the appropriate individual or department, and ensure established security and visitor procedures are followed.
• Maintain and coordinate the meeting calendar for visitors, appointments, and scheduled meetings.
• Process incoming and outgoing mail, including FedEx and UPS packages, and receive and distribute incoming faxes.
• Perform a variety of general clerical and administrative duties, including data entry, case file management, victim/witness correspondence, scanning, photocopying, printing, mailing, and filing.

Qualifications

Qualifications Required

• Demonstrate proficiency in Microsoft Office Suite, including Word, Excel, and Outlook, as well as the office’s current case management system.
• Possess excellent verbal and written communication skills, with the ability to communicate effectively with individuals at all levels.
• Demonstrate strong organizational, time-management, and multitasking skills while managing multiple priorities and deadlines.
• Exercise discretion and maintain strict confidentiality when handling sensitive information and case-related records.
• Maintain a professional appearance, positive attitude, and courteous demeanor in all interactions.
• Complete all mandatory education and training requirements established by the State Ethics Commission.
• Become familiar with and comply with all applicable Office Personnel Policies, particularly those concerning confidentiality, sexual harassment, a drug-free workplace, and the appropriate use of information technology resources.
• Participate in training and professional development activities relevant to Office functions and responsibilities.
• Interact respectfully and professionally with members of the public, judicial and law enforcement personnel, and Office staff.
• Complete assigned work in a timely, accurate, thorough, and efficient manner.

Salary: $47,000 annually

The position reports to the Director of Administrative Services.

All full-time positions offer the Commonwealth’s benefit package that includes health, life, disability, dental/vision insurances, retirement plans, vacation, personal and sick leave. Payroll is bi-weekly and based on a 37.5-hour work week. All job offers are contingent upon the successful completion of a background check. All positions serve at the pleasure of the District Attorney.

Berkshire District Attorney's Office is an EEO Employer with a firm commitment to diversity, equity and inclusion in hiring practices.

Job

Administrative Services

Schedule

Full-time

Shift

Day

Job Posting

Oct 8, 2026, 3:01:36 PM

Number of Openings

1

Salary

47,000.00 - 47,000.00 Yearly

If you have Diversity, Aff... need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Julia Sabourin - 4134435951

Potentially Eligible for a Hybrid Work Schedule : No