Bilingual Front Desk Pro: Customer Experience & Admin

Hide and Seek Recovery; Plano (TX); On-site; USD 22,000 - 28,000; Full time

Job summary

Hide and Seek Recovery is seeking a seasoned Receptionist with strong office administration and client-service skills. You will greet guests, manage front desk operations, and handle a high volume of calls daily.

The role requires English and Spanish proficiency, a proactive multitasker mindset, and a detail-oriented approach in a fast-paced environment. Primary duties include accurate information logging and inter-department routing, with opportunities for growth within the organization.

Qualifications

• 3+ years of experience in front desk or office administration.
• Proficient with MS Office suite (Windows, Excel, Word, Outlook).
• Bilingual in English and Spanish required.

Responsibilities

• Greet and welcome guests professionally at the front desk.
• Maintain a full-time presence at the front desk.
• Handle 300+ calls daily with accurate client identification.
• Update and maintain computer systems; notify relevant caseworkers as needed.
• Route incoming calls to the appropriate departments.
• Maintain phone lists and spreadsheets.
• Perform additional admin duties as assigned by Management.
• Provide professional, courteous client experiences.

Skills

Front desk experience

Office administration

Bilingual English/Spanish

Customer service

Multitasking

Attention to detail

Communication skills

Tools

Microsoft Windows

Excel

Word

Outlook

Job description

Hide and Seek Recovery is seeking a seasoned Receptionist with strong office administration and client-service skills. You will greet guests, manage front desk operations, and handle a high volume of calls daily.

The role requires English and Spanish proficiency, a proactive multitasker mindset, and a detail-oriented approach in a fast-paced environment. Primary duties include accurate information logging and inter-department routing, with opportunities for growth within the organization.