Bi-Lingual Office Receptionist - $16/hr, START ASAP!!!

HNS Recovery; Plano (TX); Presencial; USD 22.000 - 28.000; Jornada completa

Descripción de la vacante

HNS Recovery is seeking a seasoned Receptionist with a strong background in office administration and exceptional client service. The role requires managing front desk duties in a fast-paced environment, handling multi-line calls, maintaining organized records, and delivering outstanding customer experiences in English and Spanish.

The position emphasizes professionalism, reliability, and the ability to adapt to changing business needs while supporting multiple departments.

Formación

• 3+ years of experience at a front desk or office administration role.
• Proficient with Microsoft Windows, Excel, Word, and Outlook.
• Strong written and verbal communication skills.
• Background in customer service; able to engage positively with clients.
• Detail-oriented with ability to handle complex information and multitask.

Responsabilidades

• Greet and welcome guests professionally and warmly.
• Maintain a full-time presence at the front desk.
• Handle 300+ calls daily with accurate caller identification.
• Update computer systems and notify caseworkers of changes.
• Route incoming calls to appropriate departments.
• Maintain phone lists and spreadsheets.
• Perform additional admin duties as assigned by management.
• Provide professional, courteous client experiences consistently.

Conocimientos

Front desk

Customer service

Multitasking

Bilingual

MS Office

Attention to detail

Herramientas

Windows OS

Excel

Word

Outlook

Descripción del empleo

Position Overview

HNS Recovery is seeking a seasoned Receptionist with a solid background in office administration and exceptional client service skills. This position is ideal for someone who thrives in a fast-paced environment and is proficient in managing multiple administrative tasks simultaneously.

Bi-lingual Receptionist

HNS Recovery is seeking a seasoned Receptionist with a solid background in office administration and exceptional client service skills. This position is ideal for someone who thrives in a fast-paced environment and is proficient in managing multiple administrative tasks simultaneously.

Key Duties

• Greet and welcome incoming guests with professionalism and warmth.
• Maintain a full-time presence at the front desk.
• Efficiently handle over 300 calls daily, ensuring accurate identification of clients or consumers.
• Diligently update and maintain our computer systems with all incoming information or changes and notify relevant caseworkers as necessary.
• Answer and accurately route all incoming phone calls to the appropriate departments.
• Maintain and update phone lists and spreadsheets.
• Undertake additional administrative duties as assigned by Management.
• Continuously provide professional, courteous, and exceptional client experiences.

Qualifications & Requirements

• Experience: At least 3 years of experience in office administration and managing a front desk.
• Technical Skills: Proficiency in Microsoft Windows, Excel, Word, and Outlook.
• Communication: Strong written and verbal communication skills.
• Customer Service: Must have a background in customer service; able to engage positively with clients and team members.
• Attention to Detail: Must be detail-oriented with a capability to handle complex information.
• Multitasking: Strong ability to multitask and manage various tasks simultaneously.
• Personality: Cheerful disposition, reliable, and timely.
• Adaptability: Ability to work and adapt in a fast-paced environment, responding to changing business needs effectively.

Language Requirement

Proficiency in English and Spanish is REQUIRED.

Schedule

Monday to Friday, 8-hour shifts.

Why Join HNS Recovery?

At HNS Recovery, you will join a team that values diligence, courtesy, and a positive workplace atmosphere. We recognize and reward the hard work of our employees and provide opportunities for growth and advancement in a supportive environment.