Bilingual French Roadside Support Specialist (Remote)

U-Haul; United States; Remote; USD 17,000 - 19,000; Full time

Job summary

U-Haul is seeking a Bilingual French - Roadside Assistance Team Member in Ontario, Canada. The role handles inbound and outbound calls with customers and service providers to resolve roadside issues and keep moves on track.

You must be fluent in English and French, possess strong empathy and problem-solving skills, and be comfortable working from a home-based setup with the described technical requirements. Shift patterns are listed and include weekend coverage.

Qualifications

• Must be fluent in both English and French.
• Ability to express sympathy, empathy and compassion.
• Critical thinker with adaptability to changing scenarios.
• General knowledge of U.S. and Canada geography.

Responsibilities

• Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned.
• Handle incoming customer calls and initiate outbound calls to customers and service providers.
• Provide support and expertise needed to get customers back to their move with calm urgency.

Skills

English-French bilingual

Geography knowledge

Empathy and listening

Multitasking

Job description

U-Haul is seeking a Bilingual French - Roadside Assistance Team Member in Ontario, Canada. The role handles inbound and outbound calls with customers and service providers to resolve roadside issues and keep moves on track.

You must be fluent in English and French, possess strong empathy and problem-solving skills, and be comfortable working from a home-based setup with the described technical requirements. Shift patterns are listed and include weekend coverage.