Bilingual French - Roadside Assistance Team Member (Fully Remote)

U-Haul; United States; Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

U-Haul is seeking a bilingual Roadside Assistance Call Center Associate in the United States. You will handle incoming and outgoing calls to assist customers with roadside needs.

Join a dynamic team and use multiple computer programs while maintaining calm urgency. A strong focus on quality metrics and customer safety is essential.

We offer competitive hourly pay at $17.50 with merit increases and comprehensive benefits including medical, dental, vision, and a 401(k).

Qualifications

• Bilingual in French and English required.
• Excellent verbal communication and listening skills.
• Ability to type while talking (≥40 WPM) and navigate multiple programs.
• Must meet quality metrics and ensure customer safety.

Responsibilities

• Handle incoming and outgoing calls to assist customers with roadside assistance needs.
• Use multiple computer programs with calm urgency and professionalism.
• Meet quality-related metrics and goals while ensuring customer safety.

Skills

Bilingual: French/English

Verbal communication

Typing 40 WPM+

Multitasking across programs

Customer safety awareness

Job description

• Handle incoming and outgoing calls to assist customers with roadside assistance needs.
• Use multiple computer programs simultaneously while maintaining calm urgency and professionalism.
• Meet quality-related metrics and goals while ensuring customer safety.

Qualifications:

• Fluent in both French and English.
• Critical thinker with excellent verbal communication and listening skills.
• Ability to type while talking (40 WPM or higher) and navigate multiple programs.
• Competitive hourly base pay of $17.50 with merit increases.
• Comprehensive benefits including medical, dental, vision, and 401(k).
• Career path planning and continued education opportunities.

U-Haul provides do-it-yourself moving equipment and storage solutions. As a large company with thousands of employees, they emphasize a culture of health and wellness, offering comprehensive benefits to support their team.