Bilingual French - Roadside Assistance Agent (Remote)

U-Haul; Phoenix (AZ); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Competitive hourly pay

Benefits package

U-Haul University / career development

Flexible scheduling

Job summary

U-Haul is seeking a bilingual French-English Roadside Assistance Team Member to assist customers in real-time, handling inbound and outbound calls to customers and service providers. The role emphasizes empathy, problem-solving, and adherence to safety protocols while delivering high-quality service.

The position requires fluency in English and French, strong communication skills, and the ability to work within a flexible, learning-oriented environment.

Qualifications

• Must be fluent in both English and French.
• Ability to express sympathy, empathy and compassion.
• Critical thinker with the ability to adapt.
• Intermediate keyboarding and computer skills.

Responsibilities

• Handle incoming customer calls and initiate outbound calls to customers, roadside assistance service providers and other personnel to restore the customer’s move.
• Follow established methods and procedures while handling files with calm urgency and professionalism.
• Meet quality-related metrics and goals and ensure customer safety.

Skills

Bilingual English-French

Job description

Are you fluent in French and English? Do you enjoy helping people and providing solutions in real-time? If so, consider a position as a Bilingual French- Roadside Assistance Team Member.

Roadside Assistance Team members assist customers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls, as well as initiating outbound calls, to customers, roadside assistance service providers and other personnel who will provide the support and expertise needed to get our customer back to their move.

Our customer’s safety is our number one priority and, as a team member, you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgency, professionalism and care while meeting all quality-related metrics and goals.

This Job Might Be For You If

• You are a dependable team player with a positive attitude


• You obtain the aptitude to work in a critical thinking atmosphere


• You enjoy a self-paced, educational work environment


• You enjoy speaking with and helping people


• You are empathetic and solution oriented


• You are comfortable with eLearning and remote leadership management


• You are comfortable navigating multiple computer programs at one time

Minimum Qualifications

• Must be fluent in both English and French


• Complete Criteria Assessments: Tech Skills + Game


• Ability to express sympathy, empathy and compassion


• Critical thinker and ability to adapt


• Intermediate keyboarding and computer skills


• Active and Attentive listener


• Ability to type while talking (40 WPM or higher is a plus)


• Ability to formulate sentences through written text


• Ability to navigate and use multiple computer programs at once


• Excellent verbal communication and listening skills


• Clear speaking voiceI
  
• General knowledge of U.S. and Canada geography


• General knowledge of how to map a location using various programs or applications


• Willingness to incorporate feedback to constantly improve performance


• Possess can-do-confidence

Perks of joining the U-Haul Team!

Compensation

U-Haul offers Roadside Assistance Agents an hourly base pay of $17.50. Your base pay will increase as you learn and acquire additional job duties, and merit increases are given periodically based on performance. Note: Hourly base wage may be higher, depending on state or local minimum wage laws.

Exclusive U-Haul Benefits Designed For Your Success

At U-Haul, our Team Members enjoy benefits to support their physical, financial, and emotional wellness. Additionally, our career path planning and continued education assists employees with their professional goals.

Scheduling Requirements

• Roadside Assistance is open 24/7/365 to assist customers


• The total number of hours scheduled each week will be based on business needs


• Must be available on the weekend. Schedules may include both weekend days, Saturday and Sunday, for up to 8 hours both days.


• Working holidays are required in order to provide support for our customers year-round. You may be scheduled to meet the Team and business needs.

Shifts Available

• Full Time Shift: Monday, Wednesday, Thursday, Friday, and Saturday between 12:00 AM – 8:30 AM (Arizona time)


• Part Time Shift: Monday, Thursday, Friday, Saturday, and Sunday between 6:00 PM – 12:00 AM (Arizona time)

A note about how we schedule: Preferences to work that aligns with the business need may increase the opportunity to be scheduled more hours. We pride ourselves on being flexible with schedules, especially for students and teachers. However, if preferences to work do not align with the needs of the business the result may be less hours scheduled.

Education And Development (Training) Explained

• Self-motivated education at our very own U-Haul University.


• Self-motivated supplementary eLearning.


• Assist customers within the first week of employment.


• Customer interactions with instructors’ support during initial education.


• Skillset-driven continued education coordinated by your manager.


• Fast-paced, hands-on instruction with a set schedule.


• Learn and begin performing some of your job duties with customers the first day.

Work From Home Requirements

• All work duties, including initial education, must be performed from your home address in a private, quiet workspace.


• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-call care for others during work hours, either.


• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements

Computer requirements and internet speeds will be verified upon interview, if hired, and if ever experiencing difficulty/interruption. Additional requirements may apply.

Computer Specifications

• Operating System: Windows 11


• RAM: 16GB minimum (32GB recommended)


• Processor: CPU benchmark score of 6,000 minimum (10,000 recommended)


• Storage: SSD with at least 5GB free space

Additional Hardware

• Webcam (external or built-in)


• USB headset (wired)


• Dual monitors

Internet Speeds

• Ping: under 100


• Download: 50MB minimum (100MB recommended)


• Upload: 5MB minimum (10MB recommended)

Physical Demands

The work involves light physical exertion, including sitting for long periods, focusing on a computer screen, and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of:

CA, WA, or the District of Columbia.

To ensure a fair and consistent evaluation process, candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses, prompts, or real-time assistance). Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach.