Bilingual French-Canadian Collections Specialist (Remote)

Insight Global; Cincinnati (OH); À distance; USD 45 000 - 65 000; Plein temps

Résumé du poste

Insight Global is seeking a Bilingual French Canadian Collections Representative in the Cincinnati area for a 6-month contract-to-hire opportunity. The role involves owning end-to-end collections for a portfolio of high-value B2B accounts, resolving past-due balances, and maintaining accurate records.

The ideal candidate has 2+ years in accounts receivable, strong Excel and accounting system skills, and can manage calls, emails, and reporting in a fast-paced environment.

Qualifications

• 2+ years of AR or Collections experience.
• Proven experience managing inbound/outbound calls and emails with customers.
• Experience handling large-balance collections and fully resolving accounts.
• Proficiency with accounting systems (e.g., JDE, First Invoice).
• Strong Microsoft Excel skills; multitask in a high-volume environment.

Responsabilités

• Manage and resolve outstanding B2B receivables, including large-balance accounts.
• Own full-cycle collections activities (inbound/outbound calls, email communication, and account follow-up).
• Prepare and issue accurate invoices while maintaining detailed account records.
• Analyze aging reports and prioritize accounts based on delinquency and risk.
• Investigate billing discrepancies and partner with internal teams to resolve issues.
• Serve as a liaison between internal stakeholders and external customers to ensure timely resolution of payment issues.
• Document all collection activities, account updates, and system issues accurately.
• Ensure compliance with company policies, procedures, and AR service-level agreements.
• Utilize reporting tools (Power BI dashboards) to track and manage portfolio performance.
• Manage a dynamic portfolio of high-value accounts (typically $10K+ past due).
• Balance multiple priorities daily; participate in onsite training then remote schedule with quarterly onsite.

Connaissances

AR/Collections

Inbound/Outbound Calls

Excel Proficiency

Accounting Systems

Multitasking

Formation

Bachelor’s degree in Accounting/Finance/Business

Outils

JDE

First Invoice

Description du poste

Insight Global is seeking a Bilingual French Canadian Collections Representative in the Cincinnati area for a 6-month contract-to-hire opportunity. The role involves owning end-to-end collections for a portfolio of high-value B2B accounts, resolving past-due balances, and maintaining accurate records.

The ideal candidate has 2+ years in accounts receivable, strong Excel and accounting system skills, and can manage calls, emails, and reporting in a fast-paced environment.